Operations Support Analyst I - Remote

BankUnited; Miami Lakes (FL); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player in banking is seeking a dedicated professional to join their team. This role offers the unique opportunity to work 100% remotely, allowing for a flexible work environment while contributing to a culture of excellent customer service and operational efficiency. As part of a collaborative team, you'll engage in various projects aimed at business improvement and cost reduction. Ideal candidates will possess a Bachelor's degree and have 2-4 years of experience in Deposit Operations or related fields. This position not only emphasizes teamwork but also provides a platform for personal and professional growth in the banking sector.

Qualifications

• 2-4 years of experience in Deposit Operations or related banking experience.
• Strong understanding of banking regulations and compliance requirements.

Responsibilities

• Provide phone support for branches and internal departments.
• Ensure accurate and timely reconciliation of reports.
• Assist employees with procedural inquiries and balancing questions.

Skills

Customer Service Skills

Banking Regulations Knowledge

Team Collaboration

Data Analysis

Education

Bachelor's Degree

Job description

Employer Industry: Banking

Why consider this job opportunity:

1. Opportunity to work 100% remotely, providing flexibility in your work environment
2. Contribute to a team that emphasizes excellent customer service and operational efficiency
3. Engage in departmental and bank-wide projects for business improvement and cost reduction
4. Collaborate with various internal departments to build cohesive relationships
5. Competitive salary commensurate with experience and qualifications

What to Expect (Job Responsibilities):

1. Provide phone support for branches and internal departments, addressing inquiries and issues
2. Process monetary transactions to correct errors and support assigned functions
3. Ensure accurate and timely reconciliation of reports, addressing discrepancies with management
4. Assist branch and business line employees with procedural inquiries and balancing questions
5. Participate in training of other employees and contribute to cross-departmental functions as needed

What is Required (Qualifications):

1. Bachelor's Degree or its equivalent required
2. 2-4 years of job experience in Deposit Operations and/or related banking experience in Retail Operations
3. Strong understanding of banking regulations and compliance requirements
4. Exceptional customer service skills and ability to work in a team-oriented environment
5. Proficiency in accurately documenting transactions and maintaining logs

How to Stand Out (Preferred Qualifications):

1. Experience with operational processes and procedures within the banking industry
2. Familiarity with anti-money laundering regulations and compliance programs
3. Proven ability to analyze data and provide actionable insights for process improvement

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