Desktop Support Analyst I, Fully Remote (Works in AZ Time Zone)

Centauri Health Solutions; Phoenix (AZ); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Desktop Support Analyst to provide exceptional IT support to clients across various settings. This role involves troubleshooting hardware and software issues, configuring systems, and ensuring seamless connectivity for users. The ideal candidate will thrive in a dynamic environment, applying their analytical and communication skills to enhance client satisfaction. With a focus on professional growth, this innovative firm offers a rewarding work atmosphere, competitive compensation, and a comprehensive benefits package. Join a team dedicated to improving healthcare outcomes through technology-driven solutions.

Benefits

Generous paid time off

Matching 401(k) program

Tuition reimbursement

Annual salary reviews

Comprehensive health plan

Volunteer activities on company time

Development opportunities

Bonus eligible

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Previous experience in IT or client satisfaction role is a plus.

Responsibilities

• Provide IT support to clients remotely and in-person.
• Install, upgrade, and maintain hardware and software systems.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Problem-Solving

Education

Bachelor's degree in Computer Science

System Analysis

Business

Tools

Microsoft Windows Operating Systems (O365)

Microsoft Word

Microsoft Excel

Job description

Desktop Support Analyst I, Fully Remote (Works in AZ Time Zone)

Phoenix, AZ, USA Req #3340

Friday, April 18, 2025

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500 list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Summary:

Provides support to end users on a variety of issues during the standard work schedule, as well as when assigned on-call coverage. Identifies, researches, and resolves technical problems under the guidance of leadership. Responds to emails, calls, service requests and personnel requests for technical support timely. Documents, tracks work performed, and monitors the problem to ensure a timely resolution. Able to quickly apply learning in a variety of the field's concepts, practices, and procedures. Relies on established IT policies and procedures to accomplish goals.

Role Responsibilities:

Provides Support:

• Provides an effective and efficient IT service for clients located at home, in an office or at a hospital.
• Provides hardware and software support and troubleshoots issues to clients remotely and in-person.
• Works with clients to resolve issues with systems during the standard work schedule, as well as when assigned on-call coverage; Escalates non-routine issues to next level of support in a timely manner.
• Enters and updates tickets outlining the proper progression of the work performed. Follows up with clients to ensure their issues are resolved and all questions are answered before closure.
• Diagnoses and corrects client connectivity issues, which includes VPN, mobile devices, BYOD, and multi-factor authentication.
• Manages computer, telephone, and related system repairs; May work with vendors in troubleshooting and supporting system.
• Supports IT related projects and provides support to process functionality.
• Provides after-hour and weekend support to clients in accordance with the team’s on-call parameters.

Configure and Maintain Systems:

• Installs, upgrades, and maintains hardware and software.
• Configures and installs software on systems.
• Onboards and offboards network and telephone user accounts.
• References team documentation on processes and issues. Provides recommendations for workflow or documentation enhancements to leadership.
• Supports and adheres to the equipment inventory and disposal process.
• Creates network and telephone user accounts.
• Follows best security practices outlined by the organization.
• Administers software security, including patch management and software updates.
• Supports end point encryption and multi-factor authentication (MFA).
• Supports and maintains VPN functionality for clients.

Additional Responsibilities:

• Assists with the creation of procedures, how to documents and training materials.
• Prioritizes individual workload with assistance from leadership while ensuring high level of customer service.
• Applies best practices in every aspect of this support/service role.
• Assists other IT team members as needed.
• Works on special projects and other duties as assigned.

Role Requirements:

• Bachelor's degree in Computer Science, System Analysis or Business preferred.
• Previous experience in an information technology or client satisfaction role preferred.
• Microsoft Windows Operating Systems (O365)
• Good analytical approach to the job
• Strong communication skills (verbal and written)
• Strong organizational skills
• Strong interpersonal skills to foster a team environment based on trust and strengthening the team
• Proficient with Microsoft Word & Excel
• Good problem-solving

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.