Support Analyst I - General Ledger - Remote,US

Paylocity; United States; Remote; USD 36,000 - 68,000; Full time

Job summary

An award-winning technology firm is seeking a Support Analyst I for its Tech Operations team. This role involves researching and testing custom solutions while providing recommendations for improvements. You will utilize your analytical and problem-solving skills to assist clients and ensure effective resolution of their inquiries. Join a dynamic team that values innovation and offers a comprehensive benefits package, including medical, dental, and career development opportunities. If you're eager to launch your career in a supportive environment, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Career Development Opportunities

Qualifications

• Strong analytical and problem-solving skills to work through troubleshooting.
• Excellent customer service and interpersonal skills required.

Responsibilities

• Monitor and prioritize requests from internal partners for custom solutions.
• Analyze and validate detailed functional/technical specifications.

Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Project Management

SQL Knowledge

Education

College Degree

2 Years Related Experience

Tools

MS Office

Web-Based Applications

Excel

Job description

Paylocity is an equal opportunity employer.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview:

The Support Analyst I- General Ledger (Tech Operations) will research, test, and provide recommendations on corrections and modifications to custom solutions. The Support Analyst I- General Ledger (Tech Operations) will audit data from various sources and provide both internal and external clients recommendations on next steps.

Primary Responsibilities:

• Monitor and prioritize the request and phone calls in a timely manner from internal partners pertaining to the creation or modification of a custom solution.
• Track and maintain interactions through the entire lifecycle.
• Learn and become an expert on custom solution offerings (General Ledger).
• Analyze and validate detailed functional/technical specifications.
• Assist end users on the modification of items that may include General Ledger requests by working directly with internal/external clients to ensure complete resolution.
• Consistent “follow up” and communication with internal and external partners.
• Establish intra- and interdepartmental relationships to prioritize needs, communicate project status and timing expectations.
• Research and test functionality as required for troubleshooting.
• Work through high-level analytical problems for best resolution.
• Possess a positive demeanor to work with individuals with minimal technological aptitude. Able to translate technical knowledge into actionable direction.
• Perform system maintenance on various applications.
• Assess the need for customization or enhancements to be reported to development maintenance and other Technical Service departments.
• Maintain knowledge and understanding of all system functions/release features.
• Responsible for managing client requests and inquiries through applicable phone queue.

Education and Experience:

• College degree or minimum of 2 years related experience.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks and interactions to completion.
• Strong analytical and problem-solving skills to work through troubleshooting and resolve issues.
• Ability to ask questions and partner with internal and external contacts to find solutions.
• Openness to learn new technologies and tools as needed.
• Project management experience is a plus.
• Ability to collaborate with internal and external clients and work effectively in a team environment.
• Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus.
• Work overtime as needed, especially during high volume periods.
• Prior experience dealing with reconciling journal entries, balance sheets and labor allocation.
• Prior experience with Payroll concepts is a strong plus.
• Ability to demonstrate prior ability or an ability and willingness to learn SQL.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

This role can be performed from any office in the US. The pay range for this position is $36,500- $67,900/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here.

At Paylocity, “We” is what makes us different. We are committed to fostering a culture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger and collectively unbeatable together. We actively cultivate these differences as we engage each other in driving innovation in the software and services we provide our customers. Paylocity is an equal opportunity employer. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].