Operations Support Administrator

Goettl; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k)

Hands-on training

High-visibility role

Job summary

Goettl Air Conditioning & Plumbing in Phoenix, AZ is hiring an Operations Support Assistant. This full-time role serves as the operational backbone of the branch, partnering with the General Manager to keep accounting, office management, and team support running smoothly so employees and customers have a seamless experience.

You will manage AR, POs, payroll review, office supplies, HR coordination, and reporting in ServiceTitan, with opportunities to schedule dispatch and assist with events.

Qualifications

• 1–2 years of administrative, office, or operations experience in a professional environment.
• Strong organization, attention to detail, and communication skills; proficient in Microsoft Office (Word, Excel, Outlook).
• Discretion handling confidential employee, financial, and customer information with a team-first mindset.

Responsibilities

• Manage accounts receivable tracking, batching, deposits, and payment reconciliation with branch leadership.
• Review and correct purchase orders and POS transactions; support month-end close and payroll review.
• Keep the branch running smoothly: office supplies, uniforms, equipment, phones/tablets, mail, shipments, and filing.
• Serve as the branch liaison for HR items like time off, benefits, onboarding; coordinate team events and meetings.
• Complete daily, weekly, and monthly reporting in ServiceTitan and other tools; assist with dispatching or scheduling when needed.

Skills

Organizational skills

Communication skills

Microsoft Office

Education

High school diploma

Tools

ServiceTitan

Job description

• Travel Required : No

Description

You're the one who keeps the office running. Bring your admin and operations experience to a branch that will actually put it to work.

Winner of 8 Culture Awards by Top Workplaces- check out our page @Working at Goettl Air Conditioning and Plumbing | Top Workplaces

Goettl Air Conditioning & Plumbing is hiring an Operations Support Assistant in Phoenix, AZ. This full-time role is the operational backbone of the branch, partnering directly with the General Manager to keep accounting, office management, and team support running smoothly so our employees and customers have a seamless experience.

What You'll Do

• Manage accounts receivable tracking, batching, deposits, and payment reconciliation in partnership with branch leadership


• Review and correct purchase orders and point-of-sale transactions, and support month-end close and payroll review


• Keep the branch running smoothly: office supplies, uniforms, equipment, phones and tablets, mail, shipments, and filing


• Serve as the branch liaison for HR items like time off, benefits, and onboarding, and help coordinate team events and meetings


• Complete daily, weekly, and monthly reporting in ServiceTitan and other tools, and step in on dispatching or scheduling when needed

What We're Looking For

• 1–2 years of administrative, office, or operations experience in a professional environment


• Strong organization, attention to detail, and communication skills, with proficiency in Microsoft Office (Word, Excel, Outlook)


• Discretion handling confidential employee, financial, and customer information, plus a team-first, problem-solving mindset


• High school diploma or equivalent (some college preferred), active driver's license with a clean driving record, and ability to pass a background check and drug screen


• Comfortable working at a desk for extended periods, moving throughout the branch, and lifting up to 15 lbs


• Experience with ServiceTitan, accounts receivable, payroll, HR support, or a home services/HVAC/plumbing/construction environment is a plus, but not required

Benefits & Growth: Full medical/dental/vision/401(k) benefits, hands-on training, and a high-visibility role working directly with branch leadership, with room to grow within Goettl.

We Do Things The Right Way, Not The Easy Way.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.