Plumbing Operations Manager

Goettl; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Leadership training

Career path

Job summary

Goettl in Phoenix, AZ is hiring a Plumbing Operations Manager to lead service and install teams and own the results. Salary is competitive with an annual bonus plan.

You will hire, develop, and retain a high-performing team while driving KPIs, safety, margins, and inventory processes in a fast-paced home services environment.

Qualifications

• Residential plumbing experience required.
• Leadership experience in home services preferred.
• Strong KPI‑driven leadership and accountability.
• Confident communicator; able to present to large groups.
• Proficient in MS Office and ServiceTitan.

Responsibilities

• Hire, develop, and retain a high-performing team.
• Lead service and install operations and enforce safety standards.
• Own KPIs: turnover, safety, callbacks, reviews, on-time arrival, and productivity.
• Grow gross margin through better training, warranty, batching, and inventory processes.
• Partner with the General Manager on budgeting, forecasting, and EBITDA growth.

Skills

Leadership

People management

Operations management

ServiceTitan

MS Office

Education

High School diploma or better

Tools

ServiceTitan

Job description

Description

Plumbing Operations Manager | Salary + Annual Bonus Plan | Full-Time

Phoenix, AZ | Full-Time

You've run a plumbing department. Now run one that's built to win.

Competitive salary + annual bonus plan

Winner of 8 Culture Awards by Top Workplaces- check out our page @ Working at Goettl Air Conditioning and Plumbing | Top Workplaces

Goettl has been doing this since 1939: We Do Things The Right Way, Not The Easy Way.® We're hiring a Plumbing Operations Manager in Phoenix, AZ to lead our service and install teams and own the results. 30% of our plumbing team is promoted from within, and great leaders are why.

Why Goettl:

• Salary plus an annual bonus tied to your results
• Medical, dental, vision, and 401(k)
• Leadership training through Goettl Academy
• ServiceTitan, Samsara, and a clear career path

What You'll Do:

• Hire, develop, and retain a high-performing team
• Lead service and install operations and enforce safety standards
• Own KPIs: turnover, safety, callbacks, reviews, on-time arrival, and productivity
• Grow gross margin through better training, warranty, batching, and inventory processes
• Partner with the General Manager on budgeting, forecasting, and EBITDA growth

What We Need:

• Plumbing or HVAC management experience preferred
• Strong technical and business knowledge of the plumbing trade
• A high-energy leader who drives accountability through KPIs
• Confident communicator, comfortable presenting to large groups
• Proficient in MS Office and ServiceTitan

If you're ready to lead a plumbing team that sets the standard, we want to talk to you.

Qualifications

Education

Preferred

High School or better.

Experience

Required

5 years:

• Residential Plumbing experience
• Leadership experience in home services

Licenses & Certifications

Required

OSHA 10 Construction

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.