Operations Support

Maersk; Joppatowne (MD); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Joppatowne is seeking an Operations Support to handle incoming calls, assist customers, and track shipments with accuracy. The role emphasizes strong communication, data entry, and teamwork with pilots and cartage agents, following published procedures and ensuring timely updates.

The position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Local candidates preferred in the Joppatowne area.

Qualifications

• Excellent verbal and written communication and problem-solving abilities.
• Proficient with internet and online tools.
• Ability to multitask effectively.
• Strong organizational skills with attention to detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Skills

Communication

Tech-savvy

Multitasking

Detail-oriented

Job description

Operations Support

Location: Joppatowne

Job Summary

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Essential Functions

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Skills & Competencies

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$21.00 - $22.00 per hour

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Accommodation Request

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