Conversion Operations Support

APM Terminals; Joppatowne (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + company match

Employee Assistance Program

Paid time off

Flexible work schedules

Job summary

APM Terminals in Joppatowne, Maryland, seeks an Operations Support professional responsible for managing freight forwarding shipments across various transportation modes. The role emphasizes operational excellence and quality customer service.

Key responsibilities include tracking shipments, customer service, and ensuring compliance with regulations. Candidates should possess previous operations or customer service experience and strong communication skills. APM Terminals offers a comprehensive benefits package including medical, dental, and 401(k) match.

Qualifications

• Previous customer service or operations experience preferred – 1 year experience.

Responsibilities

• Tracking and tracing outbound shipments.
• Inspecting inbound/outbound freight.
• Customer service calls.
• Coordinating recover and delivery schedules.
• Contracting new carriers and providing load tenders.
• Preparing paperwork for routing, closing out files.
• Communicating freight status and problems.
• Adhering to regulatory compliance standards.
• Data entry of shipments into a transportation management system.
• Quoting, costing and invoicing of international shipments.

Skills

Multi-tasking while maintaining precise attention to detail

Negotiating abilities

Financial acumen

Excellent verbal and written communication skills

Typing speed of 35+ words per minute

Ability to work in a demanding, high-volume environment

Proficient in Microsoft Office

Tech savviness

Job description

JOB SUMMARY

The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.

ESSENTIAL FUNCTIONS

• Tracking and tracing outbound shipments
• Inspecting inbound/outbound freight
• Customer service calls
• Excellent customer service
• Coordinating recover and delivery schedules with various cartage agents
• Contracting new carriers as needed and assigning carriers and providing load tenders
• Developing collaborative carrier relationships
• Preparing paperwork for routing, closing out files, and sending documentation on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers' requested pick‑ups
• Adhering to TSA / KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into a transportation management system
• Quoting, costing and invoicing of international shipments, air, ocean and ground
• Other duties as assigned

SKILLS/COMPETENCIES

• Multi‑tasking while maintaining precise attention to detail
• Negotiating abilities and able to close independently from management oversight
• Financial acumen and experience with invoicing and payables
• Excellent verbal and written communication skills
• Typing speed of 35+ words per minute
• Ability to work in a demanding, high‑volume environment, particularly with email and calls
• Proficient in Microsoft Office
• Tech savviness

EXPERIENCE

Previous customer service or operations experience preferred – 1 year experience.

COMPANY BENEFITS

• Medical
• Dental
• Vision
• 401(k) + company match
• Employee Assistance Program
• Paid time off
• Flexible work schedules (when possible)
• And more!

EQUAL OPPORTUNITY STATEMENT

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].