Conversion Operations Support

APM Terminals; Socorro (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

APM Terminals in Socorro, Texas is seeking an Operations Support professional responsible for freight forwarding shipments. The role emphasizes excellent customer service while managing various transportation modes.

Key duties include tracking shipments, inspecting freight, and coordinating schedules with cartage agents. Ideal candidates will possess strong communication and negotiation skills along with proficiency in Microsoft Office. Benefit offerings include medical, dental, and flexible work schedules.

Qualifications

• Previous customer service or operations experience preferred, with at least 1 year of experience.

Responsibilities

• Tracking and tracing outbound shipments.
• Inspecting inbound/outbound freight.
• Handling customer service calls.
• Coordinating recovery and delivery schedules.
• Contracting new carriers and providing load tenders.
• Preparing paperwork for routing and documentation.
• Communicating freight status and problems to other parties.
• Coordinating pick-ups for customers.
• Adhering to regulatory compliance standards.
• Data entry of shipments into the transportation system.
• Quoting, costing, and invoicing international shipments.

Skills

Multi-tasking while maintaining precise attention to detail

Negotiation abilities

Financial acumen

Excellent verbal and written communication skills

Typing speed of 35+ words per minute

Ability to work in a demanding environment

Proficiency in Microsoft Office

Tech savvy

Job description

Job Summary

Operations Support: responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing high‑level operations excellence and a quality customer service experience to all customers.

Responsibilities

• Tracking and tracing outbound shipments
• Inspecting inbound/outbound freight
• Handling customer service calls and delivering excellent customer service
• Coordinating recovery and delivery schedules with various cartage agents
• Contracting new carriers and assigning carriers, providing load tenders
• Preparing paperwork for routing, closing out files, and sending documentation on time
• Communicating freight status and problems to other stations and customers, updating the system
• Coordinating pick‑ups for customers
• Adhering to TSA/KSMS and other regulatory compliance standards for booking and routing
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of international shipments (air, ocean, ground)
• Other duties as assigned

Skills & Competencies

• Multi‑tasking while maintaining precise attention to detail
• Negotiation abilities and ability to close independently from management oversight
• Financial acumen and experience with invoicing and payables
• Excellent verbal and written communication skills
• Typing speed of 35+ words per minute
• Ability to work in a demanding, high‑volume environment especially with email and calls
• Proficiency in Microsoft Office
• Tech savvy

Experience

Previous customer service or operations experience preferred – 1 year experience.

Benefits

• Medical, Dental, Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more

EEO Statement

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].