Operations Support - Gardena, CA.

Damco Spain SL; Gardena (CA); On-site; USD 28,929 - 32,373; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

A shipping and logistics company in Gardena, California is looking for an Operations Support representative. This role requires answering incoming calls, monitoring customer inquiries, and tracking shipments. The ideal candidate will possess excellent communication and organizational skills. Benefits include medical, dental, vision, 401k with company match, and flexible work schedules. The hourly pay range is $21.00 to $23.50, adjusted based on market conditions.

Qualifications

• Ability to provide excellent customer service to all callers.
• Experience in monitoring and responding to customer inquiries.
• Skill in tracking, tracing, and updating shipments.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status.
• Track, trace, enter and update shipments.
• Assist and support Pilot stations and cartage agents.

Skills

Excellent oral and written communication skills

Problem-solving skills

Technological aptitude

Ability to multitask

Excellent organizational skills

Job description

JOB SUMMARY

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

ESSENTIAL FUNCTIONS

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

SKILLS / COMPETENCIES

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and on-line tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$21.00 to $23.50 per hour

Hours: splitshift

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Rotating Shifts (United States of America)