Operations Support - Windsor, CT

Damco Spain SL; Windsor (CT); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

A global logistics provider in Windsor, Connecticut is looking for an Operations Support professional to manage freight forwarding shipments. The role demands high attention to detail, excellent communication, and the ability to work in a fast-paced environment. Successful candidates will be responsible for tracking shipments, providing customer service, and ensuring operational excellence. This position offers a competitive salary range of $22.00 - $24.00 per hour along with various benefits including medical, dental, and flexible work schedules.

Qualifications

• Experienced in freight forwarding operations.
• Ability to work in a high-volume environment with emails and calls.
• Attention to detail in tracking shipments.

Responsibilities

• Oversee freight forwarding shipments based on customer requests.
• Track and trace outbound shipments efficiently.
• Communicate freight status and problems to stations and customers.
• Data entry of shipments into the management system.
• Quoting, costing, and invoicing of shipments.

Skills

Multi-tasking

Excellent communication skills

Typing (35+ WPM)

Attention to detail

Proficient in Microsoft products

Tech-savvy

Job description

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing, and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes means we can be counted on for process excellence that will save time and money.

Operations Support

The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is on providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Essential Functions

• Tracking and tracing outbound shipments
• Inspecting outbound freight
• Contracting new carriers as needed and assigning carriers, and providing load tenders
• Communicating freight status and any problems to other stations and customers, and updating the system
• Provide customer service
• Able to work overtime and weekends on call rotations.
• Data entry of shipments into the transportation management system
• Quoting, costing, and invoicing of international shipments, air, ocean, and ground
• Domestic air and ground routing (including Canada)
• Contract new carriers
• Negotiate Freight Rates
• Develop collaborative carriers relationships
• Assigning carriers and providing load tenders
• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers.

Skills/Competencies

• Multi-tasking while maintaining precise attention to detail
• Excellent verbal and written communication skills
• Must be able to type 35+ words per minute
• Must be able to work in a demanding, high-volume environment, particularly with email and calls
• Precise attention to detail
• Proficient in Microsoft products
• Must be tech-savvy

Schedule

Monday through Friday - 9:00 am to 5:00 pm

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$22.00 - $24.00

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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