Operations Supervisors Dual Rate

Caesars Entertainment; Columbus (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment Corporation seeks a Dual Rate Casino Operations Supervisor to oversee daily casino floor operations, ensuring a safe, compliant, and guest‑focused environment. You will lead front‑line teams, monitor gaming activity, and uphold governance and service standards.

The role requires strong knowledge of casino rules, excellent English, and flexibility for varied shifts. You will act decisively, report incidents, and coordinate with departments to maintain smooth operations in a

Qualifications

• Must be 19 years of age or older.
• Proficient in English verbal and written.
• Proficiency with iOS devices and computer systems.
• Flexible to work various shifts, weekends, and holidays.
• Knowledge of casino rules, regulations, and procedures.
• Knowledge of Casino Regulations.
• Prior experience in Casino operations or Casino Industry preferred.

Responsibilities

• Supervise day-to-day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity.
• Monitor table games and assigned casino areas for adherence to company policies, procedures, and regulatory requirements.
• Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally.
• Safeguard Caesars Entertainment assets, including cash, chips, gaming equipment, and sensitive information.
• Enforce internal control procedures and immediately address irregularities or security concerns.
• Provide leadership, direction, and on-the-floor supervision to dealers and other assigned team members.
• Assign work, monitor performance, and ensure adequate staffing levels throughout the shift.
• Ensure compliance with all applicable gaming regulations, internal controls, and company policies.
• Report incidents, disputes, and violations in accordance with established procedures.
• Handle guest disputes, employee issues, and operational challenges with sound judgment and professionalism.
• Make timely decisions to maintain operational flow and guest satisfaction.
• Communicate effectively with management, surveillance, security, and other departments.
• Provide accurate shift updates, incident documentation, and operational feedback as required.
• Accepts feedback and coaching from supervisors.

Skills

Fluent English

iOS proficiency

Casino regulations knowledge

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Dual Rate Casino Operations Supervisor is responsible for the day-to-day oversight of casino floor operations to ensure a safe, compliant, and guest-focused gaming environment. This role provides leadership to front-line team members, ensures adherence to all gaming regulations and company policies, and supports operational efficiency across assigned areas of the casino during a schedule shift.

The Dual Rate Supervisor actively monitors guest service standards, operational controls, and team performance; addresses issues in real time; and collaborates with department leaders to maintain smooth casino operations. This position models professionalism, integrity, and accountability while supporting the casino’s service and revenue goals.

How You Will Create the Extraordinary

• Supervise day‑to‑day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity
• Monitor table games and/or assigned casino areas for adherence to company policies, procedures, and regulatory requirements
• Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally
• Safeguard Caesars Entertainment assets, including cash, chips, gaming equipment, and sensitive information
• Enforce internal control procedures and immediately address irregularities or security concerns
• Provide leadership, direction, and on‑the‑floor supervision to dealers and other assigned team members
• Assign work, monitor performance, and ensure adequate staffing levels throughout the shift
• Ensure compliance with all applicable gaming regulations, internal controls, and company policies
• Report incidents, disputes, and violations in accordance with established procedures
• Handle guest disputes, employee issues, and operational challenges with sound judgment and professionalism
• Make timely decisions to maintain operational flow and guest satisfaction
• Communicate effectively with management, surveillance, security, and other departments

Provide accurate shift updates, incident documentation, and operational feedback as required

Accepts feedback and coaching from supervisors

What You Will Need

• Must be 19 years of age or older
• Proficient in English verbal and written
• Proficiency with iOS devices and computer systems
• Flexible to work various shifts, weekends, and holidays
• Knowledge of casino rules, regulations, and procedures
• Knowledge of Casino Regulations
• Prior experience in Casino operations or Casino Industry preferred

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.