Dual Rate Supervisor Full Time (Planet Hollywood LV)

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Caesars Entertainment's Planet Hollywood Las Vegas is seeking a Dual Rate Supervisor to oversee multiple table games on a busy shift, delivering exceptional guest service while maintaining asset security and team motivation.

This full-time on-site role requires knowledge of blackjack, roulette, craps, baccarat, and Pai Gow, plus strong math, English communication, and the ability to work varied shifts in a high-energy casino environment.

Qualifications

• Proficiency in English (verbal and written).
• Neat, professional appearance.
• Minimum age 21.
• Ability to perform basic math.
• Flexible to work various shifts.
• Minimum of 2 years pit operation (preferred).
• Knowledge of casino rules and PIT operations.
• Experience with professional cleaning (preferred).
• Alcohol NV and Gaming License required.

Responsibilities

• Operate several table games on an assigned shift.
• Ensure knowledge of table games, house rules, counting methods; keep coin/check racks filled at all times.
• Resolve disputes with guests; refer exceptionally difficult cases to management.
• Interact with guests and colleagues to develop guest engagement and teamwork.
• Monitor for unusual activities and report to supervisor.
• Assist with issues between staff and guests as needed.
• Suggest changes in department including hiring, promotions, and wage changes within limits.
• Counsel, coach and train assigned personnel in proper duties.
• Prepare and coordinate periodic performance reviews for staff.

Skills

Guest service

Effective communication

Minimum age 21

Math proficiency

Shift flexibility

Pit operation experience

Casino rules knowledge

Alcohol NV and Gaming License

Job description

Dual Rate Supervisor Full Time (Planet Hollywood LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Dual Rate Supervisor supervises the operations of several table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.Games needed (Blackjack, Roulette, Craps/Dice, Baccarat, and/or Pai Gow)

How You Will Create the Extraordinary

• Operating several table games on an assigned shift
• Working knowledge of all table games, house rules, counting methods and procedures covering each assures that all coin and check racks are filled at all times
• Settles disputes that arise from guest in the Table Games area, referring those that are exceedingly difficult to the Casino Manager, Table Games or Director of Table Games
• Assures guest development by 1) interacting, 2) modeling interactive skills with guest and felloe employees and 3) and make company decisions
• Remains alert to any unusual or questionable activities being displayed by Table Games employee or gaming quest and reports any situations to assigned superior
• Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary
• Recommends changes in department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits
• Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
• Prepares and coordinates the periodical performance review of assigned personnel

What You Will Need

• Work requires effective communication in English, both verbal and written form in professional manner
• Must present a neat and professional appearance
• Must require a minimum age of 21
• Work requires ability to perform basic math functions
• Work requires flexibility to work various shifts
• Work requires minimum of 2 years pit operation (preferred)
• Knowledge of casino rules, regulations, and procedures pertinent to PIT operations
• Prior professional cleaning experience preferred
• Cards Needed: Alcohol NV and Gaming License, NV

ADDITIONAL REQUIREMENTS

• Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraints
• Mustpossess good manual dexterity for quick and accurate handling of chips, cards and money
• Must have excellent vision (including peripheral) to protect the games
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
• Must be able to bend, reach, kneel, twist and grip items
• Must be able to walkand be on foot for extended periods of time
• Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.