Experienced Table Games Dual-Rate Supervisor (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Caesars New Orleans Casino & Hotel is seeking a Table Games Dual-Rate Supervisor to supervise table games operations on an assigned shift, ensuring exceptional guest service, safeguarding assets, and promoting a positive work environment through motivation, coaching, and development.

Responsibilities include operating 2–8 tables, knowing game rules, maintaining racks, resolving disputes, and modeling guest engagement and appropriate comp decisions.

Qualifikationen

• High school diploma or equivalent; college degree preferred.

Aufgaben

• Operates two to eight table games on an assigned shift.
• Maintains knowledge of game rules, house rules, counting methods and procedures for each game.
• Keeps coin and chip racks stocked at all times.
• Resolves guest disputes and escalates complex issues to management as needed.
• Engages with guests and team members to promote exceptional service and appropriate comps.

Kenntnisse

Table games

Leadership

Guest service

Communication

Ausbildung

High school diploma

Jobbeschreibung

New Orleans, LA, United States (On-site)

Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Table Games Dual-Rate Supervisor supervises table games operations on an assigned shift, ensuring exceptional guest service, safeguarding Caesars' assets, and promoting a positive work environment through employee motivation, coaching, and development.

How You Will Create the Extraordinary

• Responsible for the operation of two to eight table games during an assigned shift.
• Demonstrates a working knowledge of all table games, house rules, counting methods, and operating procedures applicable to each game.
• Ensures that all coin and chip racks are maintained at appropriate levels at all times.
• Resolves guest disputes within the Table Games area and escalates complex issues to the Casino Manager, Table Games, or the Director of Table Games as needed.
• Promotes guest development by: (1) interacting with guests, (2) modeling effective guest and team member engagement skills, and (3) making appropriate comp decisions.
• Remains alert to any unusual or suspicious activities involving Table Games team members or guests and promptly reports such situations to the appropriate supervisor.
• Identifies and addresses issues or disputes between Table Games team members and guests, providing assistance and resolution when necessary.
• Able to deal table games a minimum of one to two days per week.
• Counsels, guides, coaches, and instructs assigned team members in the proper performance of their duties.

What You Will Need

• High school diploma or equivalent required; college degree preferred.
• Knowledge of casino rules, regulations, and procedures related to pit operations preferred.
• Must possess excellent customer service, leadership, and communication skills. Must be able to read, write, speak, and understand English.
• Must be willing and able to work any shift, including weekends and holidays.
• Must be able to work effectively with co-workers and function as part of a team.
• Must maintain a professional, well-groomed appearance.

Additional Requirements:

• Must be able to work indoors and continuously maneuver throughout all areas of the casino, including the assigned Pit area, for the duration of the shift, with regularly scheduled breaks.
• Must be able to stand and walk for extended periods, including intervals of 2 to 3 hours at a time.
• Must be able to lift up to 40 pounds and perform physical activities such as bending, reaching, kneeling, twisting, and gripping.
• Must be able to remain calm, make sound decisions, and effectively respond to guest requests and concerns in a fast-paced, high-volume environment.
• Must be able to quickly and accurately perform mathematical calculations when determining winning and losing wagers and processing payouts.
• Must possess strong manual dexterity for the accurate handling of chips, cards, cash, and gaming equipment.
• Must accurately balance and reconcile the assigned chip bank at the beginning and end of each shift.
• Must be able to respond appropriately to visual and auditory cues, memorize game rules and procedures, and maintain the integrity of the game.
• Must possess excellent vision, including peripheral vision, to effectively monitor and protect the integrity of gaming operations.
• Must be able to read, verify, complete, and sign documents related to gaming operations.
• Must be able to read, write, speak, and understand English.
• Must be able to work in an environment that may include secondhand smoke, elevated noise levels, bright lighting, and dust.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/ou⁠r Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.