Casino Operations Supervisor

Caesars Entertainment; Columbus (NE); On-site; USD 52,000 - 74,000; Full time

Job summary

Caesars Entertainment is seeking a Casino Operations Supervisor to oversee daily operations on the casino floor, including Slots, Casino Beverage, and Table Games. You will ensure courteous, timely service while maintaining compliance and profitability, guiding a team toward excellent guest experiences.

The role requires strong communication, leadership potential, and the ability to coordinate cross-department workflows in a fast-paced environment at our Columbus, Nebraska location.

Qualifications

• Excellent communication skills including tact when dealing with guests and colleagues.
• Ability to respond calmly and make rational decisions in stressful situations.
• Excellent interpersonal and organizational abilities.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• High school diploma or GED; bachelor’s degree or supervisory experience preferred.

Responsibilities

• Monitor and supervise daily operations of Slots, Casino Beverage, and Table Games to ensure courteous, timely, and exceptional service.
• Oversee casino floor activities to maintain an efficient, compliant, and profitable gaming environment.
• Coordinate workflow during shifts to meet business demands and guest satisfaction.
• Lead training programs and guide team members to uphold service standards and policies.

Skills

Communication skills

English proficiency

Interpersonal skills

Organizational ability

Multitasking

Education

High School Diploma or GED

Bachelor's degree or leadership experience

Tools

Excel

Word

PowerPoint

Outlook

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Casino Operations Supervisor is responsible for monitoring and supervising the daily operations of Slots, Casino Beverage, and Table Games, ensuring courteous, timely, and exceptional service is delivered by team members to all guests. The Casino Operations Supervisor oversees the activities of the casino floor to ensure an efficient, compliant, and profitable gaming environment, while ensuring guests have favorable gaming experience.

How You Will Create the Extraordinary

Supports team member development with training programs, established methods, procedures and guidelines, andhigh-qualityservice.Achieves desired results by developing team members through training programs and established methods, procedures, and guidelines to maintain high quality—service standards, and monitors performance through ongoing inspection, evaluation, and analysis

• Builds guest relations through visibility tocustomer,soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members
• Responsible for the overall integrity of dailyoperations,ensures compliance with all regulatory, internal control, and policies and procedures
• Performs slot attendant, beverage server,bartender,or bar back job responsibilities throughout shift as applicable
• Assists Table Games as needed
• Familiarization with all Caesars Brandprograms,systems, promotions, and events.
• Responsible for coordinating workflow duringshiftsto meet business demands and ensure customer satisfaction.
• Presents oneself as a credit to the Company and encourages others to do the same.

Performs all other related and compatible duties as assigned.

What You Will Need

Mustpossessexcellent communication skills including tact when dealing with difficult guests, and be able to speak, read,write,and understand the English language.

Ability to respond calmly and make rational decisions in stressful situations with co-workers,guests,and vendors.

Excellent interpersonal skills and organizational ability.

• Must be proficient in Excel, Word, PowerPointand Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• High School Diploma or GED Required.
• Bachelor’s degree or previous supervisory or leadership experience preferred
• 2 years of experience in slot or beverage operations preferred
• Must be at least 19 years of ageto workin the Casino
• Must be able to obtain andmaintainaNebraskaGaming License

Communicate appropriately with all departments and fellow team members

Must be able to listen and respond to visual and aural cues

Proven supervisory andproblem-solvingskills with the ability to exercise independent judgment within established policies.

• Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Walk, stand,repetitiveuse of hands,handle or feel objects,tools,or controls; reach with hands and arms.
• Must be able to work from a standing position and/or walking motion for extended period
• Must be able to work flexible hours including days, evenings, nights, weekends, and holidays.
• Must be able to accurately perform all assigned job duties in a high-volume, fast-paced environment while meeting deadlines.
• Mustbe able to work with the public in a professional manner.
• While performing the duties of this job, the team members are constantly exposed to variable temperatures, bright flashing lights,and loud noise environment.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.