Operations Supervisor — Training, Quality & Leadership

Akima Infrastructure Services; Portsmouth (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Performance bonus up to $1,050 per Qtr

401(k), health, dental and vision

Employee Assistance Plan

Paid training and PTO

Job summary

LDRM seeks an Operations Supervisor to lead and train staff, ensuring optimal quality in daily operations within an on-site setting near Portsmouth, NH. The role emphasizes coaching, procedure compliance, and performance management to meet production goals.

Qualified candidates typically hold an Associates Degree with 1 year visa operations support experience or comparable managerial background, and must obtain SECRET clearance or MRPT. U.S. citizen within 90 miles of Portsmouth.

Qualifications

• Associates Degree and one (1) year of experience in visa operations support; one (1) year supervisory experience may substitute for visa operations support experience.
• An additional two years (2) of (similar) team management experience may be substituted for an Associates degree.
• Must be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required.
• Again, you must live within 90 miles of Portsmouth, NH, and be a U.S. citizen.

Responsibilities

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned.
• Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is to optimum quality standards and provides procedures and retraining to employees as needed.
• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).
• Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area.
• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate.
• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.
• Initiates performance reviews for employees within area of responsibility.
• May interview and assess applicants and make recommendations for employee selection.
• Trains new employees and conducts refresher training for current employees
• Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept up to date

Skills

English proficiency

Administrative skills

Organizational skills

Basic computer skills

Interpersonal skills

Professional work ethic

Independent and collaborative work

Analytical skills

Education

Associates Degree

Tools

MS Office

Job description

LDRM seeks an Operations Supervisor to lead and train staff, ensuring optimal quality in daily operations within an on-site setting near Portsmouth, NH. The role emphasizes coaching, procedure compliance, and performance management to meet production goals.

Qualified candidates typically hold an Associates Degree with 1 year visa operations support experience or comparable managerial background, and must obtain SECRET clearance or MRPT. U.S. citizen within 90 miles of Portsmouth.