Unit Manager - Lead Teams, Deliver Data & Briefings Onsite

Akima Infrastructure Services; Portsmouth (NH); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Quarterly performance bonus

401(k) with match

Health, dental, and vision insurance

Employee Assistance Program

Paid training

Paid time off

Job summary

LDRM, a joint venture of Lockwood Hills Federal, is seeking an experienced Unit Manager to lead and develop a supervisory team. You will hire, coach, and deliver timely performance data to the U.S. State Department from an on-site office near Portsmouth, NH.

You will oversee staffing, drive process improvements, participate in calls with overseas posts, and brief visitors as needed. A Secret clearance and US citizenship are required.

Qualifications

• Bachelor's degree; or four (4) years of additional experience may be substituted for a Bachelor's degree.
• Two (2) years of progressive management experience.
• Four (4) years of analytical or information processing experience managing teams of analysts.
• Strong verbal and written command of the English language.
• Excellent written and verbal communication skills.
• Strong administrative and organizational skills.
• Proficient with Microsoft Office suite and advanced Excel knowledge.
• Experience with NICE Contact Center Interaction Recording Software preferred.
• Ability to interact with people at all levels and work independently or collaboratively.
• Must pass credit and criminal background check and obtain Secret-level federal clearance; U.S. citizenship required.

Responsibilities

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned.
• Hire and manage a technically proficient and professionally capable staff throughout the contract lifecycle.
• Provide timely deliverables and performance data to the customer for oversight and performance measurement.
• Suggest process improvements to improve service delivery and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to contract activities.
• Participate in conference calls and digital video conferences with overseas posts and agencies; brief visitors when required.
• May perform other duties to advance the business unit's mission.

Skills

Leadership

Communication

Analytical thinking

Team development

Interpersonal skills

Education

Bachelor's degree

Alternative: 4 years experience

Tools

Microsoft Office

Excel

NICE Contact Center

Job description

LDRM, a joint venture of Lockwood Hills Federal, is seeking an experienced Unit Manager to lead and develop a supervisory team. You will hire, coach, and deliver timely performance data to the U.S. State Department from an on-site office near Portsmouth, NH.

You will oversee staffing, drive process improvements, participate in calls with overseas posts, and brief visitors as needed. A Secret clearance and US citizenship are required.