Operations Supervisor - Lead, Train & Drive Quality

Akima; Portsmouth (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus up to $1,050

Retirement and health plans

Employee Assistance Plan

Paid training and paid time off

Job summary

LDRM, an Akima company joint venture, seeks an Operations Supervisor in Portsmouth, NH to lead and train staff, oversee day-to-day operations, and ensure high-quality support functions aligned with site goals.

The role requires strong English communication, adherence to procedures, and the ability to manage performance and security clearances while coordinating with Operations Managers.

Qualifications

• Associates Degree and one (1) year of experience in visa operations support. One (1) year of supervisory experience may be substituted for visa operations support experience.
• An additional two years (2) of (similar) team management experience may be substituted for an Associates degree.
• Must be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required.
• You must live within 90 miles of Portsmouth, NH, and be a U.S. citizen

Responsibilities

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned.
• Supervises employees and the day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.
• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).
• Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area.
• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate.
• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.
• Initiates performance reviews for employees within area of responsibility.
• May interview and assess applicants and make recommendations for employee selection.
• Trains new employees and conducts refresher training for current employees
• Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept upto date

Skills

English proficiency

Administrative skills

Basic computer skills

Interpersonal skills

Professional work ethic

Independence & collaboration

Analytical skills

Education

Associates Degree

Job description

LDRM, an Akima company joint venture, seeks an Operations Supervisor in Portsmouth, NH to lead and train staff, oversee day-to-day operations, and ensure high-quality support functions aligned with site goals.

The role requires strong English communication, adherence to procedures, and the ability to manage performance and security clearances while coordinating with Operations Managers.