Operations Supervisor - The Line Hotel

Selig Parking; Los Angeles (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Selig Parking, located at The Line Hotel in Los Angeles, is seeking an Operations Supervisor to oversee daily parking facility operations. You will manage staff, optimize processes, and uphold high service standards to deliver a smooth and welcoming experience for guests.

The role requires at least 3 years in operations or supervisory leadership, strong communication, and the ability to analyze data and enforce safety and regulatory compliance.

Qualifications

• High School diploma or equivalent.
• Minimum of 3 years of operations management or supervisory experience.
• Experience in parking industry or similar service environment preferred.

Responsibilities

• Supervise and coordinate parking attendants and staff.
• Implement and monitor policies to improve efficiency and service.
• Oversee maintenance and cleanliness of facilities.
• Handle customer inquiries and complaints with solutions.
• Inspect facilities for safety and standards compliance.
• Prepare schedules to ensure adequate staffing during peak hours.
• Collaborate with management to improve performance and service.
• Train and mentor staff to foster teamwork and development.
• Monitor financial performance and report on operations metrics.
• Ensure compliance with regulations at all levels.

Skills

Leadership

Communication

MS Office

Data analysis

Problem solving

Time management

Regulatory knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: The Line Hotel - Los Angeles, CA 90010, Position Type: Full Time, Education Level: High School, Salary Range: $26.00 - $26.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Job Purpose:

Job Purpose

The Operations Supervisor at SELIG PARKING is responsible for overseeing the day-to-day operations of parking facilities, ensuring efficient and effective service delivery. This role involves managing staff, optimizing operational processes, and maintaining high standards of customer service to enhance the overall parking experience.

Key Responsibilities

• Supervise and coordinate the activities of parking attendants and other staff to ensure smooth operations.
• Implement and monitor operational policies and procedures to improve efficiency and service quality.
• Oversee the maintenance and cleanliness of parking facilities to ensure a safe and welcoming environment for customers.
• Handle customer inquiries and complaints, providing solutions and maintaining a high level of customer satisfaction.
• Conduct regular inspections of parking facilities to ensure compliance with safety regulations and company standards.
• Prepare and manage schedules to ensure adequate staffing levels during peak hours.
• Collaborate with management to develop strategies for improving operational performance and customer service.
• Train and mentor staff, fostering a team-oriented environment and promoting professional development.
• Monitor financial performance, including revenue and expenses, and report on operational metrics.
• Ensure compliance with all local, state, and federal regulations related to parking operations.

Required Education

• High School diploma or equivalent.

Required Experience

• Minimum of 3 years of experience in operations management or supervisory roles.
• Proven track record in managing teams and enhancing operational efficiency.
• Experience in the parking industry or a similar service-oriented environment is advantageous.

Required Skills and Abilities

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to analyze operational data and implement strategic improvements.
• Strong problem-solving skills and decision-making capabilities.
• Ability to work under pressure and manage multiple tasks effectively.
• Knowledge of industry regulations and compliance standards.