Operations Supervisor - The Line Hotel

AAA Parking; Los Angeles (CA); On-site; USD 68,000 - 90,000; Full time

Job summary

SELIG PARKING is seeking an Operations Supervisor to oversee day-to-day parking operations, supervise attendants, and drive service quality. You will manage staffing, enforce policies, and ensure safe, clean facilities while delivering exceptional customer experiences.

The role requires strong leadership, communication, and problem-solving skills, with a focus on operational efficiency and regulatory compliance in a service environment.

Qualifications

• Experience in operations management or supervisory roles.
• Ability to supervise staff and improve efficiency.
• Experience in service-oriented environments preferred.

Responsibilities

• Supervise attendants and staff to ensure smooth operations.
• Implement and monitor policies to improve efficiency and service quality.
• Oversee maintenance and cleanliness of facilities for a safe environment.
• Handle customer inquiries and complaints, delivering solutions.
• Inspect facilities to ensure safety and standards compliance.
• Prepare schedules and ensure adequate staffing during peak hours.
• Collaborate with management to boost performance and service.
• Train and mentor staff, promoting professional development.
• Monitor revenue and expenses; report on operational metrics.

Skills

Leadership

Staff Management

Communication

Data Analysis

Scheduling

Customer Service

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Purpose:- The Operations Supervisor at SELIG PARKING is responsible for overseeing the day-to-day operations of parking facilities, ensuring efficient and effective service delivery. This role involves managing staff, optimizing operational processes, and maintaining high standards of customer service to enhance the overall parking experience.Key Responsibilities:- Supervise and coordinate the activities of parking attendants and other staff to ensure smooth operations.- Implement and monitor operational policies and procedures to improve efficiency and service quality.- Oversee the maintenance and cleanliness of parking facilities to ensure a safe and welcoming environment for customers.- Handle customer inquiries and complaints, providing solutions and maintaining a high level of customer satisfaction.- Conduct regular inspections of parking facilities to ensure compliance with safety regulations and company standards.- Prepare and manage schedules to ensure adequate staffing levels during peak hours.- Collaborate with management to develop strategies for improving operational performance and customer service.- Train and mentor staff, fostering a team-oriented environment and promoting professional development.- Monitor financial performance, including revenue and expenses, and report on operational metrics.- Ensure compliance with all local, state, and federal regulations related to parking operations.Required Education:- High School diploma or equivalent.Required Experience:- Minimum of 3 years of experience in operations management or supervisory roles.- Proven track record in managing teams and enhancing operational efficiency.- Experience in the parking industry or a similar service-oriented environment is advantageous.Required Skills and Abilities:- Strong leadership and team management skills.- Excellent communication and interpersonal abilities.- Proficiency in Microsoft Office Suite and other relevant software applications.- Ability to analyze operational data and implement strategic improvements.- Strong problem-solving skills and decision-making capabilities.- Ability to work under pressure and manage multiple tasks effectively.- Knowledge of industry regulations and compliance standards.