Operations Supervisor – Client Services Leader

RRD Company; Washington (District of Columbia); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD Company in Washington, DC is seeking an Operations Supervisor to lead day-to-day people, operations, and client management. The role emphasizes ensuring excellent client service and efficient workflow within a fast-paced environment.

Key duties include supervising timekeeping, driving profitability through resource utilization, resolving operational issues, and reporting on schedule. The ideal candidate has a strong customer service background and solid office operations experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in a customer service environment, legal or financial services preferred.
• 3+ years in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate MS Word and Excel skills.
• Basic PowerPoint skills.
• Prior experience managing vendors preferred.
• Basic P&L understanding a plus.
• Demonstrated ability prioritizing competing priorities under tight deadlines.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through the effective utilization of labor and resources.
• Immediately resolve any operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with manager to create development plans and challenging assignments for team members.
• Escalate to manager client or team concerns to proactively resolve issues.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Other duties as assigned.

Skills

Customer service

Team leadership

Time management

Attention to detail

Communication skills

Education

Bachelor's degree

Tools

MS Word

MS Excel

PowerPoint

Reprographics equipment

Job description

RRD Company in Washington, DC is seeking an Operations Supervisor to lead day-to-day people, operations, and client management. The role emphasizes ensuring excellent client service and efficient workflow within a fast-paced environment.

Key duties include supervising timekeeping, driving profitability through resource utilization, resolving operational issues, and reporting on schedule. The ideal candidate has a strong customer service background and solid office operations experience.