Office Services Supervisor

RR Donnelley & Sons; Chicago (IL); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and disability coverage

Parental leave and adoption assistance

Tuition assistance and discounts

Job summary

RR Donnelley & Sons is seeking an Operations Supervisor to lead day-to-day client service operations and a dedicated team. The role focuses on delivering outstanding service, ensuring accurate timekeeping, and driving efficiency in labor and resources to support growth.

The ideal candidate has extensive customer service and office operations experience, with strong communication, problem solving, and team leadership skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in a customer service environment, legal or financial services preferred.
• 3+ years in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate MS Word and Excel skills.
• Basic PowerPoint skills.
• Vendor management experience preferred.
• Basic P&L understanding a plus.
• Ability to prioritize competing priorities under tight deadlines.
• Proven customer service skills to build and maintain relationships.
• Strong written and verbal communication with professional telephone etiquette.
• Attention to detail and strong organizational skills.
• Ability to meet deadlines and handle confidential information.
• Independent decision-making aligned with business needs.

Responsibilities

• Ensure team provides outstanding service to client and builds strong relationships.
• Manage timekeeping for direct reports and ensure system accuracy.
• Create an environment for service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems promptly and effectively.
• Produce required reports on schedule.
• Coordinate team workflow, prioritize jobs and delegate duties.
• Balance day-to-day work with mail, reprographics, room setup and vendor management.
• Monitor workflow to meet deadlines and quality.
• Train new employees on policies and procedures.
• Address performance issues and develop team plans with management.
• Escalate client or team concerns to management for resolution.

Skills

Customer service

Time management

Communication

Teamwork

Problem-solving

Attention to detail

Decision-making

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client.

Job duties

(* denotes an "essential function")

• *Ensure team provides outstanding service to client, while building strong customer relationships
• *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• *Create an environment conducive to service expansions and new business opportunities
• *Maximize profitability through the effective utilization of labor and resources
• *Immediately resolve any operational problems or issues
• *Produce required reports on schedule
• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• *Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• *Train new employees on policies and procedures
• *Address performance issues among team members
• *Work with manager to create development plans and challenging assignments for team members
• *Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

Qualifications

• Bachelor's degree or equivalent experience
• 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self‑motivated with positive can‑do attitude.

Additional Information

RRD's current salary range for this role is $56200 to $83100 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.