Operations Supervisor: Lead & Develop Frontline Teams

First Student, Inc.; Ogden (UT); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

First Student, Inc. is seeking an Assistant Manager to support the Manager in daily operations, employee development, workforce planning, and service delivery across assigned regions.

You will guide Senior Representatives and frontline teams, drive performance, and manage escalations while aligning with company standards. The role emphasizes coaching, training initiatives, and process improvements to enhance customer satisfaction and operational excellence.

Formación

• English proficiency required.
• Experience in supervision, coaching, or leadership preferred.

Responsabilidades

• Provide direct oversight and support to Senior Representatives and frontline team members.
• Coach, mentor, and escalate for Representatives and Seniors.
• Assist with interviewing, onboarding, and training new employees.

Descripción del empleo

First Student, Inc. is seeking an Assistant Manager to support the Manager in daily operations, employee development, workforce planning, and service delivery across assigned regions.

You will guide Senior Representatives and frontline teams, drive performance, and manage escalations while aligning with company standards. The role emphasizes coaching, training initiatives, and process improvements to enhance customer satisfaction and operational excellence.