Assistant Operations Manager | Team Leader & Coach

First Student; Ogden (UT); On-site; USD 52,000 - 80,000; Full time

Job summary

First Student seeks an Assistant Manager to support daily operations, coach staff, and drive service quality in a fast-paced environment. You will assist with staffing, training, and meeting performance goals while upholding company standards and safety protocols.

The role emphasizes leadership, team development, and cross-functional collaboration to ensure exceptional customer experiences and reliable service delivery.

Qualifications

• Experience supervising or leading teams in a service environment.
• Strong communication and coaching abilities.
• Ability to coordinate staffing and scheduling across teams.
• Commitment to safety and quality standards.

Responsibilities

• Support the Manager in daily operations and service delivery.
• Coach and develop Senior Representatives and frontline staff.
• Interview, hire, onboard, and train new employees.
• Monitor KPIs, workloads, and staffing to meet targets.
• Handle escalations and drive process improvements.
• Collaborate with leaders to address incidents and service disruptions.

Skills

Leadership

Staff coaching

Scheduling & staffing

Performance management

Job description

First Student seeks an Assistant Manager to support daily operations, coach staff, and drive service quality in a fast-paced environment. You will assist with staffing, training, and meeting performance goals while upholding company standards and safety protocols.

The role emphasizes leadership, team development, and cross-functional collaboration to ensure exceptional customer experiences and reliable service delivery.