Operations Supervisor

RATP Dev USA; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

RATP Dev USA in the United States seeks an Operations Supervisor to oversee all day-to-day field operations for our bus routes. You will direct staff, assign work, and monitor service quality while reinforcing safety procedures and customer service standards.

As the first-line supervisor for bus operators and dispatchers, you will mentor employees, address performance issues, schedule tasks, and report to the Director of Operations. This role requires calm leadership and strong communication.

Responsibilities

• Oversee day-to-day field operations for all routes, ensuring efficiency and service quality.
• Direct, coach, and discipline staff; assign work and resolve operational issues.
• Coordinate scheduling, dispatching, and performance reporting to the Director of Operations.

Job description

Job Summary:

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

The Operator Supervisor oversees all day-to-day field operations for all operational routes. This includes providing direction and oversight to all employees to maintain high levels of efficiency and customer service. Responsibilities for this position include but are not limited to planning, directing and assignment of work, coaching and mentoring employees, providing counseling and/or discipline as necessary and exercises discretion and judgement when resolving operational complexities and employee complaints.

As the first-line supervisor for bus operators, customers, driver field evaluation, and accident first responders, the Operations Supervisor plays a crucial role. This position is safety-sensitive and requires respectful and professional communication with other Dispatchers, Bus Operators, and Supervisors. The Operations Supervisor will be responsible for performing the duties of a Dispatcher and Road Supervisor and overseeing scheduling and administrative tasks. This role reports to the Director of Operations.

If you are committed to safety, passionate about service, and inspired to shape the future of transit, we invite you to join our team.