Operations Supervisor

Ratp; Town of Florida (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Ratp is seeking an Operations Supervisor to oversee daily field operations for all routes and ensure high levels of efficiency and customer service.

The role involves directing work, coaching staff, and resolving operational issues, with the supervisor acting as Dispatcher and Road Supervisor as needed. Safety and professional communication are essential.

Responsibilities

• Oversee day-to-day field operations for all routes to maintain efficiency and service quality.
• Plan, direct and assign work; coach and mentor staff; address performance and discipline when needed.
• Handle scheduling and administrative tasks; act as Dispatcher/Road Supervisor when required.

Job description

Job Summary:

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

The Operator Supervisor oversees all day-to-day field operations for all operational routes. This includes providing direction and oversight to all employees to maintain high levels of efficiency and customer service. Responsibilities for this position include but are not limited to planning, directing and assignment of work, coaching and mentoring employees, providing counseling and/or discipline as necessary and exercises discretion and judgement when resolving operational complexities and employee complaints.

As the first-line supervisor for bus operators, customers, driver field evaluation, and accident first responders, the Operations Supervisor plays a crucial role. This position is safety-sensitive and requires respectful and professional communication with other Dispatchers, Bus Operators, and Supervisors. The Operations Supervisor will be responsible for performing the duties of a Dispatcher and Road Supervisor and overseeing scheduling and administrative tasks. This role reports to the Director of Operations.

If you are committed to safety, passionate about service, and inspired to shape the future of transit, we invite you to join our team.