Hotel Operations Supervisor — Manager on Duty

Grand Vista Hotel

Simi Valley (CA)

On-site

USD 38,000 - 46,000

Full time

9 days ago

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Job summary

Grand Vista Hotel in Simi Valley, CA seeks an experienced Operations Supervisor who acts as second-in-command to the General Manager. This hands-on leader will oversee Front Desk and Housekeeping, ensure guest satisfaction, and uphold brand standards.

The role includes front desk shifts (AM/PM/Night) and regular supervision duties, with a clear path to higher management. The candidate should be reliable, service-driven, and flexible, able to manage staff, respond to guest concerns, and maintain

Qualifications

Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
Strong leadership, communication, and problem-solving skills.
Open availability for AM, PM, and Night Audit shifts, including weekends and holidays.

Responsibilities

Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.
Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.
Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.
Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.
Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.
Promote a positive, team-oriented work environment focused on service excellence.