FRONT DESK SUPERVISOR-HOTEL HOSPITALITY

ADP, Inc.; Simi Valley (CA); On-site; USD 18,000 - 29,000; Full time

Job summary

ADP, Inc. is seeking a hands-on Operations Supervisor in Simi Valley, CA. This working manager acts as second-in-command to the General Manager, ensuring exceptional guest experiences and staff performance across Front Desk and Housekeeping.

The role includes covering AM/PM/night shifts, participating in regular rotation, and performing supervisory and administrative duties to maintain service standards.

Qualifications

• Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest issues with professionalism and empathy.
• Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.
• Ability to stand for long periods and perform light physical duties as needed.

Responsibilities

• Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.
• Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.
• Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.
• Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.
• Escalation tree, shift handoff list, payments/key controls, and guest-recovery limits.
• Guest recovery cost controls with fast approvals: comp up to $25 per incident; $25–$50 with manager approval; GM approval for higher issues.

Skills

Guest experience

Leadership

Communication

Problem solving

Flexibility

Job description

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Full Time Simi Valley, CA, US

16 days ago Requisition ID: 1472

Operations Supervisor

Reports To: General Manager

Job Summary:

This is a working manager role that acts as the second-in-command to the GM and serves as Manager on Duty to ensure exceptional guest experiences, efficient staff performance, and adherence to brand and safety standards. This role supports multiple departments—primarily Front Desk and Housekeeping—to maintain smooth operation of the property and uphold a high level of cleanliness, service, and guest satisfaction.

The ideal candidate is reliable, service-driven, and flexible, with the ability toWork front desk shifts(AM/PM Night) as part of regular rotation and covers call- outs as needed. Expected to cover one front desk shift per day, five days per week, while completing additional supervisory/administrative duties.

Key Responsibilities:

Guest Experience & Service

Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.

Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.

Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.

Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.

escalation tree, shift handoff list , payments/key controls, and guest -recovery limits.

Guest recovery cost controls with fast approvals:Authorized to comp up to $25 per incident; $25-$50with manager approval; third party or service-

outside control issues require GM approval. All comps must be documented(ticket + brief reason) to enable faster approvals for higher amounts when warranted.

Operational Oversight

Supervise and assist with daily housekeeping operations to ensure room quality and cleanliness meet brand expectations.

Conduct routine property inspections to monitor cleanliness, safety, and maintenance needs.

Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.

Ensure compliance with safety, security, and sanitation protocols.

Support the hiring, training, and coaching of front desk and housekeeping team members.

Promote a positive, team-oriented work environment focused on service excellence.

Monitor staff performance, attendance, and adherence to policies and appearance standards.

Lead by example in professionalism, accountability, and guest service.

Administrative Duties

Assist with scheduling, payroll verification, and supply inventory (linens, amenities, cleaning materials).

Review daily reports, occupancy forecasts, and operational data to optimize staffing and efficiency.

Support the implementation of operational policies and standard operating procedures.

Maintain accurate documentation and ensure compliance with brand and local regulations.

Qualifications:

Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.

Strong leadership, communication, and problem-solving skills.

Ability to manage guest issues with professionalism and empathy.

Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.

Ability to stand for long periods and perform light physical duties as needed.

Compensation:

Pay: $21.00/hr(non-exempt; OT eligible)

Core Competencies:

Guest-Centric Mindset

Leadership and Team Development

Accountability and Reliability

Problem Solving and Initiative

Professional Communication

Flexibility and Adaptability

Growth path: Clear growth path to Assistant General Manager/ Operations Manager, and potential General Managerwithin the FHG portfolio, based on performance.