Front Desk Supervisor - Path to GM | Flexible Shifts

ADP, Inc.; Burbank (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Hotel stay discounts through Choice

Job summary

ADP, Inc. in Burbank, CA is seeking a Front Desk Supervisor to act as a working manager and second-in-command to the General Manager. You will oversee front desk and housekeeping operations to ensure guest satisfaction, brand standards, and smooth property performance.

The ideal candidate will cover AM/PM/Night shifts, participate in regular rotation, and handle guest concerns with professionalism. Salary range is $20–$22 per hour, with OT eligibility.

Qualifications

• Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
• Strong leadership, communication, and problem‑solving skills.
• Ability to manage guest issues with professionalism and empathy.
• Working knowledge of Choice ADVANTAGE PMS (preferred) or similar hotel systems.
• Open availability — AM, PM, and Night Audit shifts, including weekends and holidays.
• Ability to stand for long periods and perform light physical duties as needed.

Responsibilities

• Serve as the Manager on Duty as scheduled, handling guest concerns and ensuring prompt, professional resolution.
• Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.
• Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.
• Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.
• Supervise and assist with daily housekeeping operations to ensure room quality and cleanliness meet brand expectations.
• Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.
• Assist scheduling, payroll verification, and supply inventory.
• Review daily reports and occupancy forecasts to optimize staffing and efficiency.

Skills

Hotel experience

Leadership

Communication

Problem-solving

Flexibility

Staff training

Tools

Choice ADVANTAGE PMS

Job description

ADP, Inc. in Burbank, CA is seeking a Front Desk Supervisor to act as a working manager and second-in-command to the General Manager. You will oversee front desk and housekeeping operations to ensure guest satisfaction, brand standards, and smooth property performance.

The ideal candidate will cover AM/PM/Night shifts, participate in regular rotation, and handle guest concerns with professionalism. Salary range is $20–$22 per hour, with OT eligibility.