Operations Supervisor: Dispatch & Service Excellence

United Parcel Service Sweden Aktiebolag; Omaha (NE); On-site; USD 48,000 - 68,000; Full time

Job summary

UPS is seeking a dedicated supervisor in the United States to oversee daily dispatch operations, analyze dispatch results, and coordinate routing to improve service performance. You will also ensure customer satisfaction by managing on-call issues and facilitating smooth operational procedures.

The role focuses on planning, coordinating, and executing complex dispatch tasks within a permanent, stable environment in a Fortune Global 500 company.

Qualifications

• Must be a U.S. citizen or national, or a permanent resident, or an alien authorized to work in the U.S.

Responsibilities

• Analyze and plan the center's daily package dispatch to maximize service performance and streamline routes.
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support by answering messages, concerns, and follow-ups.

Job description

UPS is seeking a dedicated supervisor in the United States to oversee daily dispatch operations, analyze dispatch results, and coordinate routing to improve service performance. You will also ensure customer satisfaction by managing on-call issues and facilitating smooth operational procedures.

The role focuses on planning, coordinating, and executing complex dispatch tasks within a permanent, stable environment in a Fortune Global 500 company.