Inside Operations Supervisor: Dispatch & Service Lead

UPS; Orem (UT); On-site; USD 60,000 - 70,000; Full time

Job summary

UPS is seeking a permanent supervisor to analyze and plan the center's daily package dispatch, improving service performance and streamlining routes. The role coordinates operational needs and addresses on-call pickups, heavy accounts, and unforeseen events to maintain efficiency and customer satisfaction.

The position includes handling customer service tasks, such as responding to messages, concerns, and follow-ups, and facilitating the smooth execution of procedures and system management.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch and increase operational flexibility.
• Investigate dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, follow-ups).
• Facilitate smooth execution of operational procedures and management of systems.

Job description

UPS is seeking a permanent supervisor to analyze and plan the center's daily package dispatch, improving service performance and streamlining routes. The role coordinates operational needs and addresses on-call pickups, heavy accounts, and unforeseen events to maintain efficiency and customer satisfaction.

The position includes handling customer service tasks, such as responding to messages, concerns, and follow-ups, and facilitating the smooth execution of procedures and system management.