Center Operations Supervisor — Dispatch & On-Road

United Parcel Service Sweden Aktiebolag; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS is seeking an on-site Operations Supervisor to manage daily center requirements, safety processes, and KPI tracking. You will oversee labor-related HR updates, dispatch planning, and on-road activities while coaching and supervising staff.

The role covers On Road, Package Dispatch, and management duties as needed, requiring strong communication and proficiency with UPS systems and MS Office. Training and leadership responsibilities are essential.

Qualifications

• Must have excellent communication skills.
• Proficiency with Microsoft Office Suite and UPS software and systems.
• On Road experience and PDS skills including knowledge of DPS, DMS, and Dispatch Principles.
• DOT Medical Card preferred.
• Familiar with HR, Labor, Automotive, IE, BaSE processes.

Responsibilities

• Performs KPI analysis for high gain employees.
• Provides performance recap for managers daily.
• Oversees part-time center supervisors and ensures daily tasks and training are completed.
• Reviews and updates the customer experience dashboard, onboards new customers.
• Performs general dispatch planning with a daily review of the RTWs.
• Manages on road dispatch and communicates service provider load adjustments.
• Coordinates vehicle lineup with dispatch and wash groups.
• Prepares discipline, grievances, and service provider concerns.
• Monitors safety compliance on the GSHRMIS dashboard; covers Business Manager duties when needed.

Skills

Excellent communication

MS Office

UPS software & systems

On Road experience

PDS skills

DPS knowledge

DMS knowledge

Dispatch principles

DOT Medical Card

Tools

Time and Labor

DCS

ODSe

GTS

Workday

Job description

UPS is seeking an on-site Operations Supervisor to manage daily center requirements, safety processes, and KPI tracking. You will oversee labor-related HR updates, dispatch planning, and on-road activities while coaching and supervising staff.

The role covers On Road, Package Dispatch, and management duties as needed, requiring strong communication and proficiency with UPS systems and MS Office. Training and leadership responsibilities are essential.