Operations Supervisor - Central Dispatch

Martz Group; Wilkes-Barre (Luzerne County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa­

Job summary

Martz Bus is seeking an Operations Supervisor – Central Dispatch to oversee daily motor coach operations, supervise drivers, and manage real-time dispatch across multiple locations. This role ensures safe, reliable service in a fast-paced, 24/7 environment.

The ideal candidate will demonstrate strong decision-making, excellent communication skills, and DOT hours-of-service knowledge, coordinating charter and line departures while maintaining dispatch logs and documentation.

Qualifications

• High School Diploma or equivalent.
• 2+ years of DOT or transportation experience.
• Dispatch, scheduling, or operations experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and dispatch systems.
• Flexible schedule in a 24-hour operations environment, including weekends and holidays.

Responsibilities

• Oversee daily motor coach operations and supervise drivers.
• Manage real-time dispatch across multiple locations.
• Coordinate and authorize charter and line run departures.
• Conduct driver pre-trip check-ins (safety, route, readiness).
• Monitor operations in real time and respond to service issues.
• Adjust driver assignments and coordinate service recovery.
• Ensure compliance with DOT hours-of-service regulations.
• Maintain dispatch logs and operational documentation.
• Communicate with drivers and locations throughout shifts.

Skills

DOT experience

Communication skills

Multitasking

Dispatch systems

Microsoft Office

Team coordination

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Dispatch software

Job description

Operations Supervisor - Central Dispatch

Description

Operations Supervisor – Central Dispatch
Martz Bus | Pennsylvania
Full-Time | 4 Days On / 4 Days Off (12-hour shifts) 7:00 p.m. – 7:00 a.m.

Job Summary

Martz Bus is hiring an Operations Supervisor – Central Dispatch to oversee daily motor coach operations, supervise drivers, and manage real-time dispatch across multiple locations. This role ensures safe, reliable service and requires strong decision-making in a fast-paced, 24/7 environment.

Key Responsibilities

• Supervise Motor Coach Operators (MCOs) and manage daily performance
• Coordinate and authorize charter and line run departures
• Conduct driver pre-trip check-ins (safety, route, readiness)
• Monitor operations in real time and respond to service issues
• Adjust driver assignments and coordinate service recovery
• Ensure compliance with DOT hours-of-service regulations
• Maintain dispatch logs and operational documentation
• Communicate with drivers and locations throughout shifts

Schedule

• 4 days on / 4 days off
• 12-hour shifts (7:00 p.m. - 7:00 a.m)
• Nights, weekends, and holidays required

Qualifications

• High School Diploma or equivalent required
• 2+ years of DOT or transportation experience
• Dispatch, scheduling, or operations experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and dispatch systems

Why Join Martz?

• Established, family-owned company (since 1908)
• Leadership role with real-time decision-making authority
• Consistent schedule with built-in days off
• Team-focused, safety-driven culture

Our Core Values

At Martz, we are committed to:

• Doing the Right Thing
• Focusing on Service
• Maintaining a Positive Attitude
• Acting with Integrity
• Taking Accountability
• Working as a Team
• Driving Innovation

Apply today to join a company committed to safety, service, and operational excellence.

We offer an excellent benefit package including health, dental, vision, life and disability insurance and a 401k saving plan with an employer match up-to 4..5%

Position Requirements

MINIMUM QUALIFICATIONS:

• Education
  • High School Diploma
• Job Experience
  • Minimum of two (2) years of DOT experience
• Additional Skills
  • Strong written and verbal communication skills with the ability to communicate effectively with MCOs, operating locations, customers, and management
  • Ability to read and interpret safety rules, operating procedures, maintenance instructions, and company policies
  • Strong organizational skills with attention to detail and the ability to manage multiple operational priorities in a fast-paced transportation environment
  • Ability to analyze operational situations, solve practical problems, and make sound decisions when faced with multiple variables or limited standardization
  • Working knowledge of Microsoft Office applications, including Excel and Word, and MCO scheduling or dispatch management systems
  • Ability to work a flexible schedule in a 24-hour operations environment, including weekends and holidays

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.