Transportation Operations Manager - Florida

Martz Bus; Wilkes-Barre (Luzerne County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k plan with employer match

Relocation assistance

Job summary

A leading transportation company based in Florida is seeking an experienced Operations Manager to lead daily operations and ensure safety and service excellence. The ideal candidate has a proven track record in logistics, can effectively manage staff, and is comfortable making critical decisions. This role will involve overseeing service execution, conducting safety training, and ensuring compliance operations. The company offers a comprehensive benefits package and relocation assistance.

Qualifications

• Proven experience leading daily operations, logistics, dispatch, or fleet environments.
• Ability to coach and build trust with frontline teams.
• Experience in safety and operational compliance.

Responsibilities

• Lead daily dispatch and service execution.
• Manage driver boards and staffing coverage.
• Oversee active trips and service fulfillment.
• Conduct ride-along and driver evaluations.
• Lead new hire safety onboarding.
• Ensure operational readiness and next-day prep.
• Confirm driver worksheets and payroll times for accuracy.
• Respond to real-time operational challenges and customer needs.
• Lead daily safety checklists and driver safety engagement.
• Publish weekly driver scorecards and safety reports.
• Oversee new hire safety onboarding.
• Monitor driver expirations and LMS/KnowBe4 completion.
• Conduct monthly facility and fire extinguisher inspections.

Skills

Leadership

Problem-solving

Coaching

Decision-making

Customer service

Tools

Samsara

Job description

Transportation Operations Manager – Florida

Martz Bus is seeking a strong, hands‑on Operations Manager to lead our Florida location. This leader is responsible for the daily execution of service, driver leadership, and operational performance — while ensuring safety and training are embedded into everything we do.

At Martz, safety is not a separate department. It is how we operate. The Operations Manager sets the tone for professionalism, accountability, and next‑level customer service.

What You’ll Lead

Transportation Operations Leadership

• Own daily dispatch and service execution
• Manage driver boards and staffing coverage
• Oversee all active trips and service fulfillment
• Handle call‑outs and secure replacements
• Apply bus driver changes and trip updates accurately
• Coordinate with maintenance on daily boards, ADA lift needs, and overnight trip planning
• Ensure operational readiness (cleaner priorities, next‑day prep)
• Confirm driver worksheets and payroll times for accuracy
• Respond to real‑time operational challenges and customer needs

You are the leader responsible for making sure service runs smoothly — every day.

Safety & Accountability (Built Into Operations)

• Lead daily PVI checklists and driver safety engagement
• Monitor Samsara events and determine coaching or corrective action
• Conduct ride‑along and driver evaluations
• Investigate incidents and drive corrective action
• Publish weekly driver scorecards and safety reports

Safety leadership is part of operational leadership — not an add‑on.

Training & Compliance Leadership

• Oversee new hire safety onboarding
• Monitor driver physical expirations
• Track LMS and KnowBe4 completion
• Conduct monthly facility and fire extinguisher inspections

Training ensures performance. Compliance protects the operation.

What We’re Looking For

We are seeking an operations leader who:

• Has proven experience leading daily operations, logistics, dispatch, or fleet environments
• Can coach, hold people accountable, and build trust with frontline teams
• Stays calm under pressure and makes clear decisions
• Understands that safety and service are inseparable
• Is comfortable working flexible hours to support operational needs

Preferred Experience

• Transportation operations (motor coach, transit, logistics, fleet)
• Telematics/safety systems (Samsara or similar)
• DOT/FMCSA or regulated environment experience
• Experience supervising drivers or frontline operators

Why Martz

Martz is a fifth‑generation, family‑owned company built on values:

If you’re the kind of leader who takes ownership of operations and believes safety and service go hand‑in‑hand, we’d like to talk to you.

We offer an excellent benefit package including health, dental, vision, life and disability insurance and a 401k saving plan with an employer match up‑to 4.5%. Relocation is available for this position.

Interested candidates should apply by visiting our website martzbus.com/careers.