Operations Supervisor

Stryker Corporation; Windham (NH); On-site; Confidential; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings program

Wellness programs

Job summary

CVS Pharmacy in Windham, NH is seeking an Operations Supervisor to support store management, drive store execution, and build customer loyalty through exceptional service. When no manager is onsite, this role leads the store and supervises staff, ensuring opening and closing procedures are completed smoothly.

Responsibilities include supervising crews, communicating with management, handling customer inquiries and complaints, coaching colleagues with feedback, maintaining confidentiality, and

Qualifications

• Deductive reasoning ability and analytical mindset.
• Advanced communication and supervision capabilities.
• Ability to work a full-time flexible schedule, including mornings, overnights, weekends; respond to urgent issues.

Responsibilities

• Lead store operations when manager is not onsite; ensure opening/closing procedures are completed smoothly.
• Supervise crew; assign, direct and follow up on activities; communicate with staff and management.
• Assist customers and handle questions, problems and complaints while promoting CVS customer service culture.
• Coach colleagues with feedback and maintain customer confidentiality.
• Price merchandise and stock shelves to maintain presentation standards.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication

Supervision

Influencing

Flexible schedule

Urgent issue response

Education

High School diploma or equivalent

Job description

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and store crews
   • Supervise the store's crew through assigning, directing and following up of all activities
   • Effectively communicate information both to and from store management and crews
2. Customer Service
   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture (Greet, offer help, and thank)
   • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
   • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
   • Maintain customer/patient confidentiality
3. Merchandise/Presentation
   • Price merchandise
   • Stock shelves

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$17.00 - $26.00

Benefits

Eligible for a comprehensive benefits package including medical, dental, vision, paid time off, retirement savings options, wellness programs, and other resources.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.