Operations Supervisor

CVS Health; Charlotte (NC); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition assistance

Job summary

A leading pharmacy chain in Charlotte, NC is seeking an Operations Supervisor to lead store operations and support CVS Store Management. This role emphasizes excellent customer service, effective communication with staff, and problem-solving for customer relations. The ideal candidate should possess strong analytical and supervisory skills and be capable of working a flexible schedule. This position includes a competitive salary and a comprehensive benefits package for full-time employees.

Qualifications

• Ability to work a full-time flexible schedule including early mornings, overnight and weekend shifts.
• Experience as a retail supervisor is preferred.

Responsibilities

• Supervise the store’s crew through assigning and directing activities.
• Assist customers with their questions and complaints.
• Maintain customer/patient confidentiality.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision

Influencing skills

Education

High School Diploma or Equivalent

Job description

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Support the planning, execution, display, and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execution, display, and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma or Equivalent (Preferred but Not Required).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$16.00 - $24.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Great Benefits For Great People

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

We anticipate the application window for this opening will close on: 02/24/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.