Operations Supervisor

Hispanic Alliance for Career Enhancement; Boston (MA); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The Hispanic Alliance for Career Enhancement is seeking an Operations Supervisor in Boston, Massachusetts. The role involves leading the store management team, ensuring smooth operations, and providing excellent customer service. Key responsibilities include supervising crew operations and handling customer inquiries. The ideal candidate should have strong communication and analytical skills along with retail supervisory experience.

This full-time role features a flexible schedule and a competitive salary ranging from $17.00 to $26.00 per hour, alongside comprehensive benefits for colleagues and their families.

Qualifications

• Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts.
• Experience as a retail supervisor is preferred.

Responsibilities

• Support CVS Store Management team in planning and driving store execution.
• Lead the store and supervisory staff in the absence of a manager.
• Assist customers with questions, problems, and complaints.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision and influencing skills

Computer skills

Education

High School diploma or equivalent

Job description

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing, and following up on all activities.
• Effectively communicate information both to and from store management and crews.

Customer Service

• Assist customers with their questions, problems, and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).
• Maintain customer/patient confidentiality.

Merchandise/Presentation

• Price merchandise.
• Stock shelves.
• Support the planning, execution of displays, signs, and inventory of weekly, promotional, and seasonal merchandise.
• Support the planning, execution, display, and maintenance of off-shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $26.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.