Operations Supervisor

Hispanic Alliance for Career Enhancement; Hooksett (NH); On-site; USD 22,730 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The Hispanic Alliance for Career Enhancement is seeking an Operations Supervisor in Hooksett, New Hampshire. This role focuses on supporting the CVS Store Management team to drive store execution, enhance performance, and improve customer service.

The Operations Supervisor will supervise store activities, assist in addressing customer concerns, and maintain effective communication with store management and crews. A high school diploma is preferred but not required, and full-time availability is essential, including flexible scheduling.

Qualifications

• Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts.
• Experience in a retail supervisor role preferred.

Responsibilities

• Supervise the store's crew and manage all activities.
• Assist customers with questions and complaints.
• Promote CVS customer service culture.
• Stock shelves and price merchandise.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Influencing skills

Education

High School diploma or equivalent

Job description

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and store crews
   • Supervise the store's crew through assigning, directing and following up of all activities
   • Effectively communicate information both to and from store management and crews
2. Customer Service
   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture. (Greet, offer help, and thank)
   • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
   • Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
   • Maintain customer/patient confidentiality
3. Merchandise/Presentation
   • Price merchandise
   • Stock shelves
   • Support the planning, execution of displays, sign, and inventory of weekly, promotional, and seasonal merchandise
   • Support the planning, execution, and maintenance of off‑shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $16.50 - $24.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.