Operations Supervisor

Hispanic Alliance for Career Enhancement; Dennis (MA); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Supervisor in Dennis, Massachusetts, to support store management and ensure exceptional customer service. This role involves supervising staff, managing daily operations, and driving store performance.

The ideal candidate will possess strong analytical and communication skills, along with the ability to work a flexible schedule. Benefits include medical, dental, and vision coverage, paid time off, and retirement savings options.

Qualifications

• Deductive reasoning ability and analytical skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including weekends.

Responsibilities

• Support store management in planning and driving performance.
• Assist customers with inquiries and ensure a positive experience.
• Supervise store crew and manage daily activities.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision

Influencing skills

Education

High School diploma or equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management

   • Work effectively with store management and store crews
   • Supervise the store's crew through assigning, directing and following up of all activities
   • Effectively communicate information both to and from store management and crews

2. Customer Service

   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture (Greet, offer help, and thank)
   • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
   • Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
   • Maintain customer/patient confidentiality

3. Merchandise/Presentation

   • Price merchandise
   • Stock shelves
   • Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
   • Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $26.00. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.