Operations Supervisor

Hispanic Alliance for Career Enhancement; Surfside (FL); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health® is seeking an Operations Supervisor in Surfside, Florida. This key position will support store management in enhancing store execution and performance, ensuring excellent customer service while leading the store team in the absence of management.

The ideal candidate will possess strong communication and analytical skills, alongside a high school diploma. The position requires a flexible schedule, including the ability to work mornings, nights, and weekends. Compensation ranges from $17.00 to $26.00 per hour, with a competitive benefits package.

Qualifications

• Full-time flexible schedule including early mornings, overnight, and weekend shifts.
• Experience as a retail supervisor preferred.

Responsibilities

• Support CVS Store Management in planning and driving store performance.
• Lead store and supervisory staff when no manager is onsite.
• Ensure completion of all opening and closing procedures.
• Assist customers with questions and complaints.
• Handle customer relations issues per company policy.

Skills

Deductive reasoning ability

Analytical skills

Computer skills

Communication skills

Supervision skills

Influencing skills

Education

High school diploma or equivalent

Job description

We're building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family, and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and store crews.
   • Supervise the store's crew through assigning, directing, and following up of all activities.
   • Effectively communicate information both to and from store management and crews.
2. Customer Service
   • Assist customers with their questions, problems, and complaints.
   • Promote CVS customer service culture by greeting, offering help, and thanking customers.
   • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
   • Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations).
   • Maintain customer/professional confidentiality.
3. Merchandise/Presentation
   • Price merchandise.
   • Stock shelves.
   • Support planning, execution, display, and inventory of weekly, promotional, and seasonal merchandise.
   • Support planning, execution, display, and maintenance of off‑shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full‑time flexible schedule, including early morning, overnight, and weekend shifts, and to work overtime as needed and respond to urgent store issues when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High school diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$17.00 – $26.00 per hour.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.