Operations Supervisor

Hispanic Alliance for Career Enhancement; Petaluma (CA); On-site; USD 27,979 - 40,377; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Petaluma, California is looking for an Operations Supervisor to lead store operations and ensure excellent customer service. The role demands strong leadership, communication, and analytical skills while overseeing store activities and ensuring a positive shopping experience.

Qualifications include a High School diploma and relevant experience in retail supervision. The position offers a full-time schedule with a pay range of $20.31 - $29.31 per hour, along with comprehensive benefits.

Qualifications

• Deductive reasoning ability and analytical skills required.
• Advanced communication and supervision skills necessary.
• Ability to work a full-time flexible schedule including all shifts.

Responsibilities

• Support CVS Store Management in planning and driving store execution.
• Lead the store and supervisory staff when no manager is onsite.
• Assist customers with questions, problems, and complaints.
• Stock shelves and support planning of merchandise displays.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Influencing skills

Computer skills

Education

High School diploma or equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing, and following up of all activities.
• Effectively communicate information both to and from store management and crews.

Customer Service

• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers.
• Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).
• Maintain customer/patient confidentiality.

Merchandise/Presentation

• Price merchandise.
• Stock shelves.
• Support planning and execution of displays, signage, and inventory of weekly, promotional, and seasonal merchandise.
• Support planning, execution, display, and maintenance of off‑shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full‑time flexible schedule, including early morning, overnight, weekend shifts, overtime, and urgent store issues.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $20.31 - $29.31 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.