Operations Supervisor

Drivo LLC; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Drivo LLC in New York is seeking a dynamic Branch Supervisor to manage daily operations at our LGA/JFK locations. You will lead, delegate, and ensure a safe, customer-focused environment while driving service and sales excellence.

The ideal candidate has 3+ years in customer service or sales, strong leadership, and the ability to perform under pressure. We offer competitive pay, bonuses, and opportunities for advancement in a supportive team.

Qualifications

• High school diploma or GED.
• Minimum 3-year customer service or sales experience.
• Must be at least 21 and have a valid driver's license with a clean driving record.
• Experience meeting sales quotas or working in highly commissioned positions preferred.
• Ability to focus on different tasks and achieve results.
• Must be willing to wear company uniforms.
• Ability to communicate in English; Spanish a plus.

Responsibilities

• Manage day-to-day operations of the branch office
• Supervise and delegate tasks to staff effectively
• Maintain a safe and secure environment for customers and staff
• Manage stressful situations to uphold excellent customer service
• Provide exemplary customer service and effective problem-solving skills
• Understand cost control and achieve individual sales goals
• Monitor prices and set rates for walk-ups
• Monitor shuttle bus timings for pickups and drop-offs
• Keep overdue agreements and maintenance cars within company limits
• Supervise employees across the location and specific operational functions
• Take disciplinary action against employees for policy violations
• Ensure employees meet or exceed company sales goals and customer service expectations
• Maintain car quality control and location cleanliness
• Support company decisions and enforce directives from upper management
• Participate in weekly company meetings and implement discussed strategies

Skills

Leadership

Communication

Interpersonal skills

Industry knowledge

Organization

Multitasking

Stress management

Education

High school diploma or GED

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service

to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a

supportive and collaborative work culture where your contributions are valued and recognized.

Why Choose Drivo Rent A Car?

Exciting Opportunities:

Enjoy competitive compensation, opportunities for advancement within the company.

Positive Work Environment:

Training and Development: Access ongoing training and development programs to enhance

your skills and excel in your role.

The ideal candidate possesses the following attributes:

• Proven experience in a supervisory role
• Strong leadership, communication, and interpersonal skills
• Knowledge of car rental industry practices
• Exceptional organizational and multitasking abilities
• Ability to manage stress and handle challenging situations with composure

What you will do:

• Manage day-to-day operations of the branch office
• Supervise and delegate tasks to staff effectively
• Maintain a safe and secure environment for customers and staff
• Manage stressful situations to uphold excellent customer service
• Provide exemplary customer service and effective problem-solving skills
• Understand cost control and achieve individual sales goals
• Monitor prices and set rates for walk-ups
• Monitor shuttle bus timings for pickups and drop-offs
• Keep overdue agreements and maintenance cars within company limits
• Supervise employees across the entire location and specific operational functions
• Take disciplinary action against employees for policy violations
• Ensure employees meet or exceed company sales goals and customer service expectations
• Maintain car quality control and overall location professionalism and cleanliness
• Support company decisions and enforce directives from upper management
• Participate in weekly company meetings and implement discussed strategies

About you:

• High school diploma or GED
• Minimum 3-year customer service or sales experience
• Must be at least 21 and have a valid driver's license with a clean driving record
• Experience meeting sales quotas or working in highly commissioned positions preferred
• Ability to focus on different tasks and achieve results
• Must be willing to wear company uniforms
• Ability to communicate in English, speaking other languages including Spanish is a plus

Salary: $70,000per year + up to $500 monthly bonus + up to $3000 yearly bonus

Location: LGA and JFK Locations. Our website: drivo.com