Sales SpecialistCustomer Service Representative

Drivo LLC; Newark (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Drivo LLC is seeking a Rental Sales/Customer Service Agent in Newark, NJ, to deliver exceptional customer service while assisting customers with vehicle rentals. The ideal candidate should have customer service experience, strong communication skills, and a valid driver's license. The role offers competitive pay ranging from $18 to $20 per hour, plus commission opportunities that can reach up to $3000 monthly. High performance could lead to promotions and advancement within the company.

Qualifications

• 1+ years of customer service or sales experience.
• Valid driver's license with a clean driving record.
• Experience meeting sales quotas is preferred.

Responsibilities

• Provide excellent customer service and meet sales targets.
• Prepare rental agreements and up-sell vehicles to customers.
• Complete administrative tasks related to rentals.
• Assist with vehicle returns at airports.

Skills

Exceptional interpersonal and relationship building skills

Strong verbal and written communication skills

Strong organizational skills

Ability to multi-task

Ability to manage stressful situations

Ability to learn customer’s rental needs

Bilingual (English and Spanish)

Education

High school diploma or GED

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Drivo Rent A Car is looking for a Rental Sales/Customer Service Agent to provide exceptional customer service. Each day will be challenging and exciting for the right person. The ideal candidate possesses the following attributes:

• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service
• Candidates ability to learn about the customer’s rental needs and work to upgrade them to a more premium vehicle and additional services that will enhance their experience.
• Excellent training sessions are provided

What you will do:

• Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs and wants.
• Provide excellent customer service in all customer contact situations
• Meet all sales and service standards
• Complete administrative tasks including daily lists to assist the office
• Assist branch with returning and turnaround of vehicles as needed
• Perform other job duties as assigned to meet the business needs
• High performance will lead to job promotion and pay raise.

About you:

• High school diploma or GED
• Minimum 1-year customer service or sales experience
• Must have a valid driver's license with a clean driving record
• Experience meeting sales quotas or working in highly commissioned positions preferred
• Ability to follow defined service and sales processes
• Must be willing to wear company uniforms
• Ability to communicate in English; speaking other languages including Spanish is a plus

Position available at LGA, JFK, and Newark airport locations.

Flexible schedule $18 - $20 per hour plus commission up to $3000 for a month.