Operations Supervisor

100Hires, Inc.; Muncie (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Impact Workforce Solutions is seeking a Workforce Operations Supervisor for the Muncie, IN facility. The role oversees 2nd-shift staffing, attendance, timekeeping, and employee support, partnering with client supervisors to address staffing and production challenges.

The ideal candidate has 1–3 years in staffing operations or manufacturing supervision, with strong communication and leadership skills, and proficiency in Microsoft Office and HRIS systems such as UKG.

Qualifications

• 1–3 years of relevant experience in staffing operations, manufacturing supervision, workforce coordination, HR/employee relations, or production leadership.
• Experience supporting or managing a high-volume workforce.
• Strong communication, leadership, organization, and problem-solving skills.
• Proficiency with Microsoft Office and HRIS/workforce management systems.

Responsibilities

• Manage daily headcount, scheduling, and shift coverage to support production needs.
• Monitor attendance/timekeeping and maintain accurate workforce records.
• Serve as 2nd-shift contact for employees and respond to questions/concerns.
• Coach employees and support performance, attendance, and disciplinary actions.
• Partner with client supervisors on staffing updates and operational challenges.
• Support employee engagement and retention efforts.
• Maintain documentation and support safety and incident reporting.
• Ensure compliance with company policies and safety standards.

Skills

Staffing operations

Manufacturing supervision

Workforce coordination

HR/employee relations

Production leadership

Confidentiality handling

Education

Bachelor's degree in business/HR or related field

Tools

Microsoft Office

HRIS

UKG

Vendor Management Systems (VMS)

Job description

Workforce Operations Supervisor - 2nd ShiftMuncie, IN | OnsiteScheduleTraining: 1st shift for up to 30 daysRegular schedule: 2nd Shift Monday-Friday, 3:00 PM-11:30 PMCompany OverviewImpact Workforce Solutions is hiring a Workforce Operations Supervisor to lead 2nd-shift workforce operations inside a manufacturing facility in Muncie, IN. This role manages daily staffing, attendance, timekeeping, employee support, and workforce coordination while partnering directly with client supervisors and operations leaders.This opportunity is well suited for someone with experience in staffing operations, manufacturing supervision, workforce coordination, HR/employee relations, or production leadership who is comfortable working in a fast-paced industrial environment.Key ResponsibilitiesManage daily employee headcount, workforce scheduling, and shift coverage to support production needs.Monitor attendance and timekeeping and maintain accurate workforce records.Use HRIS/workforce management systems to track employee and staffing information.Serve as the primary 2nd-shift contact for employees and respond to workplace questions and concerns.Coach employees and support performance, attendance, documentation, disciplinary actions, and terminations as appropriate.Partner with client supervisors and operations managers on staffing needs, workforce updates, and operational challenges.Support employee engagement and retention efforts.Maintain accurate documentation and support safety and incident reporting.Ensure compliance with company policies and workplace safety standards.Qualifications1-3 years of relevant experience in staffing operations, manufacturing supervision, workforce coordination, HR/employee relations, production leadership, or a related field.Experience supporting or managing a high-volume workforce.Strong communication, leadership, organization, and problem-solving skills.Ability to handle employee concerns professionally and maintain appropriate confidentiality.Proficiency with Microsoft Office.PreferredManufacturing, production, or industrial environment experience.Experience with HRIS or workforce management systems; UKG experience is a plus.Experience with Vendor Management Systems (VMS).Bachelor's degree in business, HR, or a related field, or equivalent relevant experience.About Impact Workforce SolutionsImpact Workforce Solutions delivers customized human capital solutions across multiple industries. For more than two decades, we have focused on strong partnerships, developing our people, and delivering operational solutions that help clients and employees succeed.You should be proficient in:RecruitingRecruiting and Training Experience• Employee engagement and retention2nd Shift Operations SupervisorAdministrativeEmployee RelationsHRManufacturingMulti-taskOn-site ManagerOrganizedProductionStaffingStaffing SpecialistMachines & technologies you'll use:ATSExcelMicrosoft OfficeVMS