Workforce Operations Supervisor – 2nd Shift

IMPACT WORKFORCE SOLUTIONS; Muncie (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Impact Workforce Solutions seeks a Workforce Operations Supervisor (2nd Shift) to manage on-site operations at a manufacturing facility in Muncie, IN. You will oversee staffing, attendance, headcount, and liaison with client supervisors to drive production goals.

Ideal candidates have 1–3 years in staffing operations or manufacturing supervision, strong leadership, and experience with UKG/HRIS systems. This role offers growth within a workforce solutions environment and direct collaboration with

Qualifications

• 1–3 years of experience in staffing operations, manufacturing supervision, or HR/employee relations.
• Experience with workforce management and scheduling.
• Strong communication and leadership skills.
• Proficiency with Microsoft Office.
• Experience with high-volume staffing environments.

Responsibilities

• Manage daily headcount and shift coverage.
• Monitor attendance, timekeeping, and scheduling.
• Track workforce data using UKG or HRIS.
• Ensure staffing supports production and operations.
• Provide coaching and performance support.

Skills

Staffing operations

Manufacturing supervision

Workforce coordination

HR or employee relations

Strong communication & leadership

High-volume staffing

Microsoft Office

Education

Bachelor's degree in business / HR / related field

Tools

UKG

HRIS

VMS

Job description

Workforce Operations Supervisor –2ndShift
Muncie, IN

Impact Workforce Solutions is hiring a Workforce Operations Supervisor (2ndShift) to manage on-site operations inside a manufacturing facility in Muncie, IN. In this role, you will oversee workforce scheduling, employee relations, attendance tracking, and headcount management while partnering with client supervisors to support production goals. This opportunity is ideal for candidates with experience in staffing, manufacturing supervision, workforce management, HR coordination, or production leadership.

Shift Schedule

Training: 1st Shift (up to 30 days)

Regular Schedule

Monday - Friday -3PM – 11:30PM

Why This Role is a Great Opportunity

• Leadership role managing a large manufacturing workforce
• Opportunity to grow within a workforce solutions company
• Work directly with operations and production leadership
• Gain experience in operations, workforce management, and employee relations

Key Responsibilities

Workforce Management

• Manage daily employee headcount and shift coverage
• Monitor attendance, timekeeping, and workforce scheduling
• Track workforce data using workforce management systems (UKG or HRIS)
• Ensure staffing levels support production and operational needs

Employee Relations

• Serve as the primary overnight contact for employees
• Address attendance issues, workplace concerns, and employee questions
• Provide coaching, feedback, and performance support
• Assist with documentation, disciplinary actions, and employee terminations

Client Partnership

• Work closely with client supervisors and operations managers
• Communicate staffing updates, workforce needs, and operational challenges
• Support strategies that improve employee engagement and retention

Compliance & Reporting

• Maintain accurate workforce records and documentation
• Support safety reporting and incident documentation
• Ensure compliance with company policies and workplace safety standards

Qualifications

Required Experience

• 1–3 years of experience in:
• Staffing operations
• Manufacturing supervision
• Workforce coordination
• HR or employee relations
• Strong communication and leadership skills
• Ability to manage high-volume staffing operations
• Proficiency with Microsoft Office

Preferred Experience

• Experience working with Vendor Management Systems (VMS)
• Experience with HRIS or workforce management systems (UKG preferred)
• Background in manufacturing, production, or industrial environments
• Bachelor's degree in business, HR, or related field (or equivalent experience)

About Impact Workforce Solutions

• Impact Workforce Solutions delivers customized human capital solutions to clients across multiple industries. For more than two decades, we have focused on building strong partnerships, developing our people, and delivering operational solutions that help our clients and employees succeed.

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.