Operations Supervisor

Keystone Retreat Behavioral Health; Ephrata (Lancaster County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO & holidays

Health, dental, vision

Quarterly bonuses

Life insurance

Retirement plan

Job summary

Keystone Retreat Behavioral Health in Ephrata, PA is seeking an Operations Supervisor to oversee daily facility operations, ensuring a safe, structured, and supportive environment for clients and staff. The role leads, trains, and supports Behavioral Health Technicians, coordinates admissions and shift coverage, responds to crises, and ensures HIPAA-compliant documentation.

Join a team dedicated to compassionate care, competitive compensation, and opportunities to make a meaningful impact

Qualifications

• Minimum high school diploma or GED required.
• CPR/First Aid certification or willingness to obtain.
• Leadership experience in behavioral health or related field preferred.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Supervise and support Behavioral Health Technicians
• Train staff on procedures, documentation, and client care
• Oversee admissions, detox monitoring, and daily operations
• Manage schedules and ensure shift coverage
• Respond to crises and guide de-escalation efforts
• Ensure HIPAA-compliant documentation
• Collaborate across departments to support client needs

Skills

Leadership experience

Strong communication

Organization

Problem-solving

Education

High School Diploma or GED

CPR/First Aid certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Supervisor

Full Time Operations Ephrata, PA, US

4 days ago Requisition ID: 1348

Salary Range: $50,000.00 To $60,000.00 Annually

Salary

$50,000–$60,000 annually, based on experience and qualifications.

About Us

At Keystone Retreat Behavioral Health, we believe real change starts with connection. We’re a team committed to supporting individuals through substance use and mental health challenges with compassion, purpose, and care.

Role Summary

The Operations Supervisor oversees daily facility operations, ensuring a safe, structured, and supportive environment. This role leads, trains, and supports staff to maintain high-quality client care.

Key Responsibilities

• Supervise and support Behavioral Health Technicians
• Train staff on procedures, documentation, and client care
• Oversee admissions, detox monitoring, and daily operations
• Manage schedules and ensure shift coverage
• Respond to crises and guide de-escalation efforts
• Ensure accurate documentation and HIPAA compliance
• Collaborate across departments to support client needs

Qualifications

• High School Diploma or GED
• Valid driver’s license
• CPR/First Aid certification (or willingness to obtain)
• Leadership experience in behavioral health or similar setting preferred
• Strong communication, organization, and problem-solving skills

Physical Requirements

Ability to stand/walk for extended periods, lift up to 20 lbs, climb stairs, and drive as needed.

• PTO, Holiday, and Sick Time
• Health, Dental, and Vision Insurance
• Quarterly Bonuses
• Company-paid Life Insurance
• Retirement Plan

Join a team where your leadership makes a meaningful impact every day