Behavioral Health Ops Supervisor | Leadership + Bonuses

Keystone Retreat Behavioral Health; Ephrata (Lancaster County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO & holidays

Health, dental, vision

Quarterly bonuses

Life insurance

Retirement plan

Job summary

Keystone Retreat Behavioral Health in Ephrata, PA is seeking an Operations Supervisor to oversee daily facility operations, ensuring a safe, structured, and supportive environment for clients and staff. The role leads, trains, and supports Behavioral Health Technicians, coordinates admissions and shift coverage, responds to crises, and ensures HIPAA-compliant documentation.

Join a team dedicated to compassionate care, competitive compensation, and opportunities to make a meaningful impact

Qualifications

• Minimum high school diploma or GED required.
• CPR/First Aid certification or willingness to obtain.
• Leadership experience in behavioral health or related field preferred.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Supervise and support Behavioral Health Technicians
• Train staff on procedures, documentation, and client care
• Oversee admissions, detox monitoring, and daily operations
• Manage schedules and ensure shift coverage
• Respond to crises and guide de-escalation efforts
• Ensure HIPAA-compliant documentation
• Collaborate across departments to support client needs

Skills

Leadership experience

Strong communication

Organization

Problem-solving

Education

High School Diploma or GED

CPR/First Aid certification

Job description

Keystone Retreat Behavioral Health in Ephrata, PA is seeking an Operations Supervisor to oversee daily facility operations, ensuring a safe, structured, and supportive environment for clients and staff. The role leads, trains, and supports Behavioral Health Technicians, coordinates admissions and shift coverage, responds to crises, and ensures HIPAA-compliant documentation.

Join a team dedicated to compassionate care, competitive compensation, and opportunities to make a meaningful impact