Operations Project Lead & Learning Architect

Bank of America; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America is seeking a project management professional to lead medium to large-scale initiatives within Global Credit Operations. The role involves analyzing current processes, coordinating cross-functional tasks, and driving measurable improvements.

You will partner with business areas to deliver on project milestones, manage risks, and ensure clear documentation and stakeholder communication. Ideal candidates bring strong skills in communication, problem solving, and change management,

Qualifications

• 2+ years of classroom or on the job training experience.
• Ability to coach, mentor and influence employee at multiple levels.
• Deliver instructor-led training sessions for both new and existing employees.
• Conducted onboarding and new hire training programs.
• Served as a SME providing guidance on policies, procedures and best practice.
• Experience developing and delivering content.

Responsibilities

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses.
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
• Performs risk management activities to minimize project risks.
• Assists with creating and maintaining comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Job description

Bank of America is seeking a project management professional to lead medium to large-scale initiatives within Global Credit Operations. The role involves analyzing current processes, coordinating cross-functional tasks, and driving measurable improvements.

You will partner with business areas to deliver on project milestones, manage risks, and ensure clear documentation and stakeholder communication. Ideal candidates bring strong skills in communication, problem solving, and change management,