Operations Analyst: Insights, Data & Process Optimization

Bank of America; Merritt Island (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking an analyst to analyze day-to-day issues, research root causes, and provide resolution for business unit challenges. The role supports defined procedures, routine analytics, reporting, and exception processing in an in-office, collaborative environment.

The candidate will coordinate product/service implementations, monitor new initiatives, and guide changes while expanding product knowledge across operations; travel within the market may be required.

Qualifications

• Bachelor's degree or business relevant associate degree such as business management, business administration, or finance.
• Two years of recent BAC financial center operations experience is required.
• Strong communication and ability to travel within defined markets.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports design, documentation, implementation, and monitoring of new products and services.
• Provides guidance on procedural, technical, and operational changes.
• Expands product knowledge within the operations environment.
• Builds relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Attention to Detail

Customer Focus

Monitoring

Process Performance

Research

Business Analytics

Critical Thinking

Reporting

Data Management

Policies Procedures

Education

Bachelor's degree or business relevant associate degree

Job description

Bank of America is seeking an analyst to analyze day-to-day issues, research root causes, and provide resolution for business unit challenges. The role supports defined procedures, routine analytics, reporting, and exception processing in an in-office, collaborative environment.

The candidate will coordinate product/service implementations, monitor new initiatives, and guide changes while expanding product knowledge across operations; travel within the market may be required.