Senior Loans Operations Analyst — Lead Process Improvements

Western Alliance Bank; Chandler (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Western Alliance Bank is seeking a Senior Banking Operations Analyst (Loans) in Chandler, AZ to drive operational excellence. You will oversee strategic process initiatives, partner with banking teams and executives, and deliver data‑driven solutions across multiple systems.

You’ll lead cross‑functional projects, mentor junior analysts, and manage end‑to‑end delivery from requirements through testing and deployment in a fast‑paced environment.

Qualifications

• 7+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design, or similar field.
• Bachelor's degree or equivalent experience required; Masters or MBA in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced experience in data analytics, business intelligence, data science, Power BI, and SQL. Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate to advanced experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment; proven track record of leading enterprise‑wide process improvement initiatives.
• Intermediate to advanced level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast‑paced environments.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Responsibilities

• Lead design of products and features, enhance user experience, and ensure data availability to improve banking processes across multiple business units.
• Collaborate closely with development teams and senior leadership throughout the Bank to design and integrate complex processes spanning multiple systems.
• Lead and prioritize team initiatives, manage multiple complex projects simultaneously, drive iterative improvements, and address tech‑debt strategically.
• Partner with teams, managers, and executives to develop data‑driven solution designs, while documenting process improvement needs and presenting recommendations to leadership.
• Summarize, track, train and communicate updates and changes to end users; develop training materials and lead change management initiatives.
• Lead the analysis, resolution, and correction of complex design or solution issues while communicating impacts and timelines to affected users and stakeholders.
• Facilitate enterprise‑level project planning, develop comprehensive business and reporting requirements, lead application testing, and ensure successful application deployment.
• Mentor and guide junior Operations Business Analysts in best practices and professional development.

Skills

Data analytics

Power BI

SQL

MS Office

Visio/Lucid

ADO

Project management

Communication

Attention to detail

Travel

Education

Bachelor's degree

Masters or MBA preferred

Tools

Microsoft Office Suite

Visio/Lucid

ADO

Job description

Western Alliance Bank is seeking a Senior Banking Operations Analyst (Loans) in Chandler, AZ to drive operational excellence. You will oversee strategic process initiatives, partner with banking teams and executives, and deliver data‑driven solutions across multiple systems.

You’ll lead cross‑functional projects, mentor junior analysts, and manage end‑to‑end delivery from requirements through testing and deployment in a fast‑paced environment.