Operations Strategy Lead - Data-Driven PMO

Creandum; Berlin (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

VOI is seeking an Operations Strategy Manager to lead the strategy, execution, and continuous improvement of in-field and warehouse operations. You will collaborate with the local Fleet team, 3PLs, and central stakeholders to drive performance and launches across the region.

The role requires a structured, analytical thinker with strong data skills, budgeting, and cross-functional project leadership to maximise efficiency and revenue.

Qualifications

• Bachelor’s degree in business, economics, engineering, or a related field.
• 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment.
• Strong analytical capability with proficiency in data management and data analysis.
• Experience in vendor management and contract negotiations, preferably within logistics or 3PL partnerships.
• Experience managing complex cross-functional projects and aligning local and central teams.
• Proven ability to translate data into strategic decisions and implement improvements collaboratively.

Responsibilities

• Defining and shaping the operations strategy — including logistics partner management, workforce planning, and service design execution — and developing performance metrics and dashboards for in-field operations.
• Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.
• Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams.
• Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders.
• Acting as the main point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up.
• Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes.
• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.

Skills

Analytical skills

Cross-functional

Data-driven decisions

Vendor management

Contract negotiations

Education

Bachelor’s degree (business/economics/engineering)

Job description

VOI is seeking an Operations Strategy Manager to lead the strategy, execution, and continuous improvement of in-field and warehouse operations. You will collaborate with the local Fleet team, 3PLs, and central stakeholders to drive performance and launches across the region.

The role requires a structured, analytical thinker with strong data skills, budgeting, and cross-functional project leadership to maximise efficiency and revenue.